Product Manager

VIVA USA Inc; Harrisburg (Dauphin County); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Statewide offices

Job summary

VIVA USA Inc. is seeking an experienced Product Manager to lead the CAI application modernization, guiding vision, backlog, and delivery. You will work with business and technical teams, ensuring alignment with security, accessibility, and enterprise standards.

The role involves coordinating with architects, vendors, and stakeholders to deliver a modern solution over a three-year program, including testing and implementation.

Qualifications

• Experience leading $10M+ public-sector modernization efforts.
• Experience modernizing legacy applications or digital transformations.
• Gathers and translates stakeholder user stories into backlogs.
• Familiar with Agile/Scrum processes and tools.
• Experience with large data conversions and testing.
• Strong written and verbal communication.
• Excellent prioritization and organizational skills.
• Knowledge of WCAG and public-sector compliance.
• Experience with Azure/Microsoft technologies.
• Public-sector experience with Commonwealth-like agencies.
• YAFOS certification is required.

Responsibilities

• Own product vision, strategy, and roadmap for CAI modernization.
• Elicit, document, and manage business/functional user stories.
• Translate business needs into actionable backlog items.
• Collaborate with architects, developers, UX/UI, and vendors.
• Prioritize features based on value, risk, and dependencies.
• Facilitate agile ceremonies and act as liaison to delivery team.
• Define success metrics and track progress against them.
• Support change management and user adoption efforts.
• Ensure alignment with security, accessibility, and compliance.

Skills

Public-sector PM

Digital transformation

User stories

Agile/Scrum

Data conversions

Communication

Prioritization

Public sector experience

WCAG knowledge

Azure familiarity

YAFOS Certification

Education

Bachelor’s degree in business, Information Systems, Computer Science, or related field

YAFOS Certification

Tools

Azure DevOps

Jira

Microsoft stack

Job description

Candidates are expected to be in the office2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

Position Summary

The client is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies.

A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project.

This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing, and implementation of the product.

The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.

Key Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and product backlog items.
• Collaborate with solution architects,developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
• Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
• Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
• Serve as the primary liaison between business stakeholders and the technical delivery team.
• Define success metrics and KPIs for the modernized CAI application and track progress against them.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Ensure the product aligns with Commonwealth and client standards for security, accessibility (WCAG), data privacy, and compliance.
• Identify risks, dependencies, and impediments and drive resolution.
• Provide regular status updates and recommendations to IT leadership and business sponsors.

Skill - Required / Desired - Amount of Experience

• Experience as a Product Manager leading $10M large-scale public-sector modernization efforts - Required - 5 Years
• Demonstrated experience modernizing legacy applications or leading digital transformation projects. - Required
• Strong experience gathering user stories from diverse business stakeholders and converting them into actionable product backlogs. - Required
• Working knowledge of Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar). - Required
• Experience with overseeing and testing of large data conversions. - Required
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences. - Required
• Strong organizational and prioritization skills with the ability to manage competing demands. - Required
• Experience with enterprise application modernization (e.g., migrating from legacy platforms, moving to modern architectures). - Highly desired
• Familiarity with Microsoft technology stack, cloud platforms (Azure), or content management systems - Highly desired
• Experience with process improvement and business process reengineering. - Highly desired
• Knowledge of accessibility standards (WCAG 2.1) and public-sector compliance requirements. - Highly desired
• Previous experience working with Commonwealth of clientagencies or similar public-sector organizations. - Highly desired
• Bachelor’s degree in business, Information Systems, Computer Science, or related field (or equivalent experience). - Highly desired
• YAFOS Certification - Required

Notes

Hybrid Work: Candidates are expected to be in the office2 days a week (offices available statewide)with one of those days being Wednesday. 3 days can be worked from home/remote.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status