Sr Advisor - Technology Services

ALSAC/St. Jude Children's Research Hospital; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Plan

Paid Time Off

Maternity/Paternity Leave

Education Assistance

Job summary

ALSAC/St. Jude Children's Research Hospital is seeking a Sr. Advisor to lead IT Service Management with a strong focus on Asset Management, licensing, and procurement workflows.

The role requires 7+ years in IT Operations or Asset Management and a bachelor’s degree in a related field. You will drive governance, leverage data and AI to streamline asset-related processes, and partner with IT leadership and vendors.

Qualifications

• Deep IT Asset Management expertise including hardware/software lifecycle governance and license oversight.
• Understanding of procurement workflows and telco usage reporting.
• 7+ years in IT Operations/Supplier/Asset Management with a related bachelor’s degree.
• Strong communication and analytical problem-solving with the ability to drive cross-functional outcomes.
• Experience using AI to automate processes.

Responsibilities

• Build and maintain service roadmaps; prioritize work with measurable outcomes across IT PM/Invoice Processing, IT Asset Management, and IT Telco/SMO reporting.
• Improve process controls, compliance, and risk management; drive transparency with reliable metrics and dashboards.
• Influence and align stakeholders across IT leadership, vendors, and partner teams.

Skills

IT Asset Management

Procurement workflows

Cross-functional collaboration

Process automation

Education

Bachelor's degree

Tools

Asset repositories

Procurement systems

Billing/reporting systems

Job description

Job Description

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Join our IT organization as a Sr. Advisor leading the vision, priorities, and delivery outcomes across IT Service Management, with a strong focus on IT Asset Management, operational performance, and continuous improvement. You’ll translate business needs into actionable roadmaps, strengthen governance and controls, and use reliable data, reporting, automation, and AI to improve decision‑making and efficiency. The ideal candidate brings experience in IT Operations, Supplier Management, or Asset Management, with expertise in hardware/software lifecycle management, licensing, procurement, audit readiness, and related tooling. You’ll collaborate across IT leadership, vendors, and partner teams to improve how IT manages assets, spend, risk, and service performance.

What you’ll do:

• Build and maintain service roadmaps; prioritize work and ensure measurable outcomes across IT PO/Invoice Processing, IT Asset Management, and IT Telco/SMO reporting.
• Improve process controls, compliance, and risk management; drive transparency and effectiveness with reliable metrics and dashboards.
• Influence and align stakeholders across IT leadership, vendors, and partner teams.

What you’ll bring:

• Deep IT Asset Management expertise: hardware/software lifecycle governance, license & entitlement oversight, inventory accuracy, audit readiness, and tooling familiarity (e.g., asset repositories).
• Solid understanding of procurement workflows (PO matching, invoice validation) and telco billing/usage reporting.
• 7+ years in IT Operations/Supplier Management/Asset Management and a bachelor’s degree in a related field.
• Strong communication, analytical problem‑solving, process automation, and the ability to drive outcomes in cross‑functional environments.
• Ability utilize AI to enhance, automate, and streamline processes.

Impact:

Your work will streamline how IT manages assets, spend, and reporting—delivering clear results, better controls, and continuous improvement across our IT Supplier Management services.

This role is based at our National Executive Office in Memphis, TN. Candidates are eligible for a hybrid work schedule.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only.

We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more ALSAC

ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude.

It’s more than a job; it’s a place where you can do what you love, and love why you do it.

#1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.