Advisor - Direct Response, Integrated Solutions & Optimization Team

ALSAC/St. Jude Children's Research Hospital; Memphis, Northern (TN, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan with 7% Employer

Exceptional Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

Job summary

ALSAC is seeking an Advisor - Direct Response to lead operations for pricing, workflow and delivery performance across direct marketing programs. You will work with production, logistics and external partners to implement strategic solutions that optimize multichannel direct response campaigns.

The role requires strong project management, pricing analysis and cross-functional collaboration, with a focus on efficiency and timely execution.

Qualifications

• Requires thorough knowledge of direct marketing, fundraising or marketing practices to drive solution & operational support.
• Knowledge and experience in project management and oversight for direct marketing production and logistic processes.
• 5 years of experience in Marketing/Business or a related field.
• Bachelor's degree preferred.

Responsibilities

• Leads pricing strategy development for direct response programs across multiple channels.
• Oversees logistics for production and procurement in direct response initiatives.
• Maintains and improves deployment tasks and project management across Direct Marketing teams.
• Ensures collaboration with internal and external partners on MSP/MSA/SOWs for production and logistics.
• Drives innovation in traffic workflows and mail delivery performance for direct response programs.

Skills

Marketing

Project management

Analytical skills

Education

Bachelor's degree

Tools

Pricing tools

Traffic tools

Job description

At ALSAC you do more than make a living; you make a difference. We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description

As the Advisor - Direct Response, Integrated Solutions & Optimization Team you will be responsible for partnering to develop, design and implement strategic solutions to execute the development and execution of direct response efforts generated with production and logistic performance. Works closely with internal and external teams to determine needs and carry out business solution activities including pricing analysis, traffic & workflow efforts, inventory control & mail fulfillment processes, and delivery tracking analysis. Provides ongoing project management to aid in the timely development and implementation of defined projects. Leads collaboration to ensure quality of work, accuracy and timely execution of operational functions necessary to support Direct Marketing & multi-channel strategies.

ESSENTIAL JOB FUNCTIONS

1. Plays a lead role in direct response operations for production, workflow & delivery performance including identifying, creating & implementing pricing strategies to meet goals & objectives within specified timeframes.
2. Uses a high degree of concentration to conduct pricing reviews and analysis for costs received from external partners derived from direct response programs including roll out pricing test strategies. Ensures pricing is in line with expenses and leads efforts to identify cost saving efficiencies among multi-channel direct marketing procurement needs. Works in partnership with external vendors to facilitate multi-phase pricing process to ensure deliverables are met.
3. Responsible for leading the logistical implementation of production & procurement requirements associated with multi-channel direct response programs including direct mail, digital, media and tele-funding programs.
4. Assists with the tactical day-to-day activities required to execute deployment tasks associated with project management needs to various business activities. Works in tandem with Direct Marketing teams to maximize efficiencies.
5. Leads collaboration to foster innovation into complex traffic workflows and mail delivery performance for direct response programs. Produces enhanced reporting visuals to ensure goals are met and results are shared.
6. Works with internal & external partners to ensure all MSA, SOWs, etc are developed and executed timely for Direct Marketing production & logistics providers.
7. Ensures materials and resources are maintained in conjunction with sourcing and fulfillment requirements for direct response programs. Provides oversight to inventory management and monitors progress. Works closely with Supply Chain for premium sourcing and procedures.
8. Works in partnership with Direct Marketing Campaign Development, One-time Giving, and Sustainer Direct Response teams to ensure execution of projects and needs meet deadlines. Communicates and troubleshoots issues that arise to management and stakeholders.
9. Spearheads special projects and serves as a key member for cross-divisional collaboration for integrated solution & optimization team expertise.
10. Participates in key organizational initiatives as assigned by Direct Marketing leadership team.

Job Requirements

• Requires thorough knowledge of direct marketing, fundraising or marketing practices to drive solution & operational support.
• Knowledge and experience in project management and oversight for direct marketing production and logistic processes.
• Requires excellent attention to detail, experience in leading workflows and oversight to direct response campaign support.
• Ability to work cross-functionally within a high performing work environment.
• Strong interpersonal skills, ability to speak and write in clear and understandable manner for internal/external relations.
• Thorough knowledge of English spelling, grammar and usage as well as understand extremely complex verbal or written instructions.
• 5 years of experience in Marketing/Business or a related field.
• Bachelor's degree preferred.
• Strong analytical skills as well as print procurement & production skills in a non-profit organization is a plus.
• Knowledge of project management & traffic tools is preferred.

Location & Work Arrangement

This is a hybrid position based at ALSAC's National Executive Office (NEO) in Memphis, Tennessee. Team members are expected to work a combination of on-site and remote days in accordance with organizational hybrid work guidelines.

Benefits & Perks

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer. ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms: ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

ALSAC (American Lebanese Syrian Associated Charities), exists to raise funds and awareness for St. Jude Children’s Research Hospital. Our staff is dynamic and diverse. Our skills are different, our professions are varied; but our mission is the same: support the lifesaving mission of St. Jude. Thanks to the work being done by ALSAC employees, the families of St. Jude patients never receive a bill for treatment, travel, housing or food. It’s more than a job; it’s a place where you can do what you love, and love why you do it.

#1 Hospital Charity in the Nation #1 Health Non-Profit Brand of the Year 94% of Employees Agree ALSAC is a Great Place to Work Ranked a Top 10 Non-Profit Organization by Revenue Learn More Learn more about working at ALSAC by visiting our website. Read what employees have to say about us on Glassdoor.