Sr Account Project Manager

Lands' End; Dodgeville (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Sr. Account Project Manager to drive strategic account growth. The role involves managing complex projects, collaborating with teams, and ensuring client satisfaction. Ideal candidates will have strong organizational and communication skills, with a focus on improving processes and delivering results. This position requires moderate travel and offers opportunities to work closely with various departments to meet client needs.

Qualifications

• Experience leading complex projects with multiple stakeholders.
• Ability to improve processes and execute improvements.
• Demonstrated ability to communicate clearly and effectively.

Responsibilities

• Manage scope, schedule, and quality of account requirements.
• Coordinate with cross-functional partners to execute client needs.
• Act as main point of contact for assigned customers.

Skills

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Customer Focus

Tools

Microsoft Office Suite

Job description

The Sr. Account Project Manager (APM) acts as a project manager and contributes to the strategic vision for account evolution and growth in partnership with the Business Development Managers and Sales/Operations Managers.

As part of a highly collaborative team, APMs optimize work processes and ensure we are delivering the best possible support to our clients. APMs collaborate closely with cross-functional teams, focus on building relationships, and quickly adapt to changing client and business needs.

• Work with Sales and Operations leadership to address inter-dependencies within programs and region to reduce variation, improve processes & tools, and monitor outcomes
• Manage scope, schedule and quality of account requirements; manage related risks and issues, develop mitigation strategies and serve as a first point of escalation for account execution issues.
• Accountable to the execution of product refreshes/new launches, complex IT services, business reviews and client events (product portfolio, collateral, tradeshows, overall product fit experience)
• Coordinate with cross-functional partners from multiple departments to mitigate risks and execute upon client needs
• Assist with training team members on account requirements and one-off processes associated with specific programs
• Document and execute operational approach, activities, schedule, workflow and plan for assigned client programs and across National Sales
• Act as a main point of contact and escalation point for assigned customers in the maintenance phase.
• Act as intermediary between client and operational support team – support the retention and growth of the regional account base. Work with Operations Manager in prioritizing risks and issues across the region

Skills:

• Experience leading complex projects with multiple stakeholders and demonstrated organizational, analytical, and problem-solving skills
• Ability to actively seek to improve processes, can determine root-causes of poor performance within processes and execute improvements, including development of strategy, project plan, communication plan and process documentation
• Able to synthesize and translate internal and external customer inputs, business performance metrics and strategic directives into projects and action plans
• Maintains a focus on the customer, with a sense of urgency and high results-orientation. Demonstrated ability to take initiative and work with minimal direction
• Demonstrated ability to communicate clearly, concisely, logically, tactfully, and effectively, both verbally and in writing; must also have excellent group facilitation skills. Extensive knowledge of Microsoft Office Suite to include Outlook, Word, Excel, PowerPoint, SharePoint and Access Databases
• Previous experience in a sales environment or handling client objections
• Available for moderate travel (~6-8 trips annually)
• Ability to effectively prioritize work to focus both on client-specific needs and assigned strategic initiatives across sales.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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