Sr. Account Manager

Crane Worldwide Logistics LLC; Itasca (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (17 days)

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Employee Recognition Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC in Illinois seeks a senior account manager to handle large, global client portfolios. You will act as the primary communication bridge between clients and Crane Worldwide's operations teams, coordinating tracking information and prompt issue resolution.

This role requires 5–7 years of experience, a high school diploma or GED (Bachelor’s preferred), and on-site presence. Salary ranges from USD 70,000 to 95,000 with comprehensive benefits and opportunities for

Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• 5–7 years’ experience or combination experience and education.
• Illinois required disclosure: Salary range USD 70,000–95,000 annually.

Responsibilities

• Manage large and global assigned accounts with daily client communication and escalation.
• Act as intermediary between client and Crane Worldwide operations teams.
• Provide tracking information and coordinate with operations to meet client requests.
• Escalate shipment issues promptly to ensure resolution.
• Prepare and transmit pre-alerts and client reports as required.
• Oversee client-generated reports and ensure accuracy.
• Mentor and assist other account managers as needed.

Skills

Communication

Negotiation

Organization

Teamwork

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

• Manage large and global assigned accounts including all communication to and from client on a daily basis and be available to the client for escalation.
• Accounts are larger and more complex than lower level account managers.
• Work as intermediary for communication between client and their operations teams and Crane Worldwide network.
• Work with operations team to provide tracking information as requested by the client.
• Escalate all issues with a shipment immediately to the client to insure prompt resolution.
• Manage all client requests and follow up to insure that the client needs are met.
• Assure that all pre-alerts from origin offices are assembled and completed based on SOP requirements.
• Transmit all pre-alerts to the client for all shipments.
• Send all required reports to client on a daily, monthly or quarterly basis as deemed.
• Responsible for managing the client generated reports and assuring accuracy.
• Oversee, mentor and assist other account managers as needed.
• Other duties as assigned.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require punctual attendance and regular presence on-site at the assigned work location.

Other Skills and Abilities

• Excellent written and verbal communication skills.
• Demonstrates effective negotiation and closing techniques.
• Excellent organization and problem solving skills.
• Works well in a team environment.

Education & Experience

• High school diploma or GED/Bachelor’s degree preferred.
• 5 – 7 years’ experience or combination experience and education.

Illinois required disclosure: Salary range for this position is between USD 70,000 - 95,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.