Account Manager

Crane Worldwide Logistics; Itasca (IL); On-site; USD 54,000 - 73,000; Full time

Benefits offered by this job

PTO 17 days per year

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee referral bonuses

Recognition and rewards

Volunteer time off

Employee discounts

Wellness incentives

Quarterly bonus potential

Job summary

Crane Worldwide Logistics in Itasca, IL is seeking a seasoned logistics professional to manage client accounts within our global network. You will drive value propositions, coordinate between clients and CWW across the network, and lead monthly business reviews to ensure service excellence.

The role demands strong communication, negotiation, and project-management skills, with a track record in logistics or supply chain. Domestic and international travel may be required.

Qualifications

• High School Degree or GED required.
• Bachelor's Degree preferred.
• Minimum five years related experience.
• Minimum four years industry experience preferred.

Responsibilities

• Creates Value Propositioning and drives solutions. Documents and reviews one strategic solution per client managed in their book of business per quarter.
• Acts as main liaison between client and CWW network.
• Internal and external business reviews on a monthly basis.
• Local level relationship building, management and engagement both internally and externally.
• Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.
• Manages RCCA process and drive continuous improvement.
• Participates in and manages quoting process.
• Engages with Implementation Managers for all new business.
• Manages anomaly and exception reports both financial and operational.
• Drives cross selling opportunities
• Defines/documents and gains sign off on Scope of Work both internally and externally.
• Manages and Drives Company mandated ROTP.
• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.
• Collaborates with stations and client to build a healthy and steady collections process.
• Maintain AR below percentage in accordance with company goal.
• Responsible for driving 10% Net Revenue growth YOY for respective book of business.
• Other duties as assigned

Skills

Communication

Network management

Travel

Negotiation

Organization

Teamwork

Education

Bachelor's Degree

High School Degree

Five years experience

Four years industry experience

Job description

Description

Essential Job Functions

• Creates Value Propositioning and drives solutions. Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter.

• Acts as main liaison between client and CWW network.

• Internal and external business reviews on a monthly basis.

• Local level relationship building, management and engagement both internally and externally.

• Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.

• Manages RCCA process and drive continuous improvement.

• Participates in and manages quoting process.

• Engages with Implementation Managers for all new business.

• Manages anomaly and exception reports both financial and operational.

• Drives cross selling opportunities

• Defines/documents and gains sign off on Scope of Work both internally and externally.

• Manages and Drives Company mandated ROTP.

• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.

• Collaborates with stations and client to build a healthy and steady collections process.

• Maintain AR below percentage in accordance with company goal.

• Responsible for driving 10% Net Revenue growth YOY for respective book of business.

• Other duties as assigned

Other Skills & Abilities

• Excellent written and verbal communication skills

• Strong ability to manage complex internal and external networks

• Ability to react quickly to changing needs/situations

• Demonstrates effective negotiation and closing techniques

• Excellent organization and problem solving skills

• Functions well both independently and in a team setting

• Ability to travel both International and Domestic

Physical Requirements

• Talking, hearing and using hands to operate computer equipment

• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• High School Degree or GED required.

• Bachelor's Degree preferred

• Minimum five years related experience.

• Minimum four years industry experience preferred.

Certification and Licenses

• Professional certification may be required in some areas

Illinois required disclosure: Salary range for this position is between USD 54,000 - 73,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

• Excellent Medical, Dental and Vision benefits

• Tuition Reimbursement for education related to your job

• Employee Referral Bonuses

• Employee Recognition and Rewards Program

• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

• Employee Discounts

• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: http://www.dhs.gov/e-verify

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

• High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.