Account Manager

Crane Worldwide Logistics LLC; Itasca (IL); On-site; USD 54,000 - 73,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking a client-focused professional to manage relationships, drive value through strategic solutions, and coordinate between clients and our global network. You will lead monthly reviews, develop SOPs, and ensure invoicing and collections align with company goals.

The role requires strong communication, problem-solving, and travel flexibility to support both domestic and international operations.

Qualifications

• High School Degree or GED required.
• Bachelor's Degree preferred.
• Minimum five years related experience.
• Minimum four years industry experience preferred.
• Professional certification may be required in some areas.

Responsibilities

• Create value propositioning and drive solutions for clients in their book of business per quarter.
• Acts as main liaison between client and CWW network.
• Conduct monthly internal and external business reviews.
• Build and maintain local relationships with internal and external stakeholders.
• Develop and deploy SOPs for origin/destination points with sign-off.

Skills

Excellent communication

Stakeholder management

Negotiation skills

Problem solving

Organizational skills

Travel flexibility

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

• Creates Value Propositioning and drives solutions. Provides, documents, and reviews one strategic solution per client managed in their book of business per quarter.


• Acts as main liaison between client and CWW network.


• Internal and external business reviews on a monthly basis.


• Local level relationship building, management and engagement both internally and externally.


• Creates and deploys SOP to respective origin/destination points. Obtains sign off both internally and externally.


• Manages RCCA process and drive continuous improvement.


• Participates in and manages quoting process.


• Engages with Implementation Managers for all new business.


• Manages anomaly and exception reports both financial and operational.


• Drives cross selling opportunities


• Defines/documents and gains sign off on Scope of Work both internally and externally.


• Manages and Drives Company mandated ROTP.


• Maintains invoicing requirements contained within the SOP with DD and Regional Director Account Management signature.


• Collaborates with stations and client to build a healthy and steady collections process.


• Maintain AR below percentage in accordance with company goal.


• Responsible for driving 10% Net Revenue growth YOY for respective book of business.


• Other duties as assigned

Other Skills & Abilities

• Excellent written and verbal communication skills


• Strong ability to manage complex internal and external networks


• Ability to react quickly to changing needs/situations


• Demonstrates effective negotiation and closing techniques


• Excellent organization and problem solving skills


• Functions well both independently and in a team setting


• Ability to travel both International and Domestic

Physical Requirements

• Talking, hearing and using hands to operate computer equipment


• Vision abilities required by this job include close vision and the ability to adjust focus

Education & Experience

• High School Degree or GED required.


• Bachelor's Degree preferred


• Minimum five years related experience.


• Minimum four years industry experience preferred.

Certification and Licenses

• Professional certification may be required in some areas

Illinois required disclosure: Salary range for this position is between USD 54,000 - 73,000 annually.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use


• Excellent Medical, Dental and Vision benefits


• Tuition Reimbursement for education related to your job


• Employee Recognition and Rewards Program


• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities


• Employee Discounts


• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates


• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.