Sr. Director Strategic Client Relations

Crane Worldwide Logistics; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a Sr. Director of Strategic Client Relations responsible for managing global client relationships. This role involves executing business plans, identifying growth opportunities, and maintaining high client satisfaction.

The ideal candidate will have 7 to 10 years of experience in global account management and demonstrate strong problem-solving and negotiation skills. Competitive benefits are offered including a quarterly incentive plan, paid time off, and wellness incentives.

Qualifications

• 7 to 10 years of global account/client management experience.
• Proven success in consultative selling increasing client revenue.
• Ability to articulate value proposition to C Suite.

Responsibilities

• Execute agreed global business plan for assigned client.
• Drive RFQ / Tender process for assigned client.
• Conduct structured review sessions with assigned client.

Skills

Communication skills

Strategic vision

Problem-solving

Negotiation skills

Financial acumen

Excel skills

Education

Bachelor’s Degree in Logistics or Supply Chain

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The Sr. Director of Strategic Client Relations is a position with global responsibility and accountability for assigned clients within the Strategic Account Program. Responsible for business plan proposal and support, execution of approved business plans, identifying growth opportunities, relationship-building and maintenance, process improvements and tracking results – activities resulting in high client satisfaction, efficient and effective service delivery and maximum account profitability.

ESSENTIAL JOB FUNCTIONS

• Propose, monitor and execute agreed global business plan for assigned client – ensuring continuous development and growth
• Drive the RFQ / Tender process and responses for assigned client, liaising closely with Verticals, Regions, Products and where needed with counterparts
• Maintain communication channels with client and CWW operations to deliver consistent understanding of client expectations relative to operational solutions, timelines, costs and results. Direct operational issues to the right operational owner.
• Understand the organizational layers and decision-making process of assigned client and align our international organization to effectively operate within the process
• Conduct regular and structured review sessions with assigned client; introducing processes for innovation and continuous improvement.
• Set-up client executive review / strategy meetings with executive sponsor
• Build and strengthen strategic relationships within client organization in order to understand and maximize opportunities
• Prepare and deliver account development reports
• Provide visibility and updates of sales activities in Vision
• Knowledge Management and Learning
• Ensure knowledge of Industry, are shared within the internal organization.
• Continuously collaborate with peers to update own knowledge, pro-actively seek best practices and skills and pro-actively seek market/industry information
• Other duties as assigned

OTHER SKILLS AND ABILITIES

• Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts.
• Keen ability to communicate value proposition up to and including the “C Suite”.
• Demonstrated ability to create strategic vision, build action plans, set goals.
• Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
• Strong financial acumen and analytical mindset required to leverage the key drivers of profitability.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, to successfully navigate through client organizations.
• A sophisticated range of communication and presentation skills to present complex ideas in a simple and compelling way to a wide variety of audiences.
• Highly collaborative with proven success working in matrixed environments.
• Advanced Excel, Word and PowerPoint skills required.
• Must be able to travel extensively.

Physical Requirements

• Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components.
• Sitting for extended periods of time.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require regular and punctual attendance as well as presence on-site at the assigned work location.

EDUCATION AND DIRECT WORK EXPERIENCE

• Bachelor’s Degree preferred in Logistics, Supply Chain and / or related areas.
• 7 to 10 years of global account/client management, sales, consulting experience required.
• Proven success in consultative selling is required, in addition to demonstrated success increasing client revenue and profitability.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.