Sr Account Manager

EdSurge; Chicago (IL); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Account Manager to drive strategic partnerships with key clients. This role involves managing high-value accounts, fostering relationships from Superintendents to administrative staff, and collaborating with cross-functional teams to deliver tailored solutions. The ideal candidate will have a strong background in SaaS, excellent communication skills, and a proven track record in account management. If you thrive in a consultative environment and enjoy influencing change within organizations, this opportunity offers a rewarding career path in the education technology sector.

Qualifications

• 5+ years managing enterprise client portfolios in SaaS.
• Proven success in managing large accounts and renewals.
• Ability to influence and guide large organizations.

Responsibilities

• Manage a portfolio of high-value accounts and build relationships.
• Develop plans to meet client objectives and ensure success.
• Lead districts through change management initiatives.

Skills

Account Management

Change Management

Communication Skills

Analytical Skills

Strategic Thinking

Technical Fluency

Tools

Salesforce

Job description

Informed K12 (formerly Chalk Schools) - Multiple Locations or Remote - Full time

Who We Are

At Informed K12, we’re on a mission to help school district administrators operate efficiently and gain insight into their most critical school business processes. Most school districts currently manage hundreds of mission-critical processes on paper, making visibility and improvement nearly impossible. We transform paperwork from a daily stumbling block into a strategic tool, enabling faster hiring of teachers, better management of bus routes, timely reimbursements, and more. We are powering the future of school district operations by helping administrators drive systemic change to improve productivity, accountability, and equity.

Our founders are alumni of Stanford University’s Graduate School of Education. Informed K12 (formerly Chalk Schools) was among the first companies funded by Stanford’s StartX accelerator and the education technology incubator Imagine K12, now part of Y Combinator. Learn more at www.informedk12.com.

About the role

We offer a high-touch, consultative approach, leveraging our expertise to guide school districts through large-scale success and transformation.

As a Senior Account Manager, you will be a strategic partner for our key clients, guiding them toward technical and organizational goals, and fostering long-term growth. Your responsibilities include managing complex relationships, identifying expansion opportunities, collaborating with cross-functional teams, and influencing organization-wide change through technology.

If you enjoy deep consultation, designing innovative solutions, and motivating diverse groups with competing priorities, you will find this work rewarding.

Role Overview

Key responsibilities:

1. Strategic Account Ownership: Manage a portfolio of high-value accounts, building relationships at all levels, from Superintendents to administrative staff.
2. Strategic Account Planning: Develop and execute plans to meet client objectives and ensure long-term success and value realization.
3. Cross-Functional Collaboration: Work with Sales, Product, and Marketing teams to deliver tailored solutions.
4. Transformative Partnership: Lead districts through change management initiatives, helping reimagine and streamline processes using our platform.
5. Solution Design and Change Management: Collaborate to design scalable solutions aligned with client needs.
6. Revenue Growth: Identify upsell and cross-sell opportunities to drive growth.
7. Risk and Retention Management: Monitor account health, mitigate risks, and ensure renewals through a value-driven approach.
8. Contract Negotiation: Lead negotiations for renewals, ensuring favorable terms.
9. Market Insight: Stay informed about industry trends and client challenges.
10. Travel: 25–30% travel required for onsite relationship building and support.

Qualifications:

• Experience: Minimum 5 years managing enterprise client portfolios, ideally in SaaS, with complex organizations.
• Track Record: Proven success in managing large accounts, renewals, and growth.
• Change Management: Ability to influence and guide large organizations.
• Communication Skills: Excellent verbal and written skills for diverse audiences, including C-Suite.
• Analytical Skills: Data-driven decision-making and problem-solving abilities.
• Strategic Thinking: Experience in building and executing account growth strategies.
• Technical Fluency: Understanding SaaS platforms, solution design, CRM tools like Salesforce.
• Project Management: Success in managing multi-phase projects and proactive outcomes.

Preferred Qualifications:

• Startup Experience: Experience in fast-paced SaaS environments.
• Public Sector Knowledge: Familiarity with public sector contracting and compliance.
• Education Sector Insight: Knowledge of K-12 education technology and stakeholders.

Locations include Chicago, IL; Detroit, MI; Los Angeles, CA; San Francisco, CA; New York, NY; or Remote.