Account Mgmt Manager

CBRE; Dublin (CA); On-site; USD 121,000 - 175,000; Full time

Job summary

CBRE is seeking an Account Management Manager to lead a small to mid-size team delivering client commitments within Operations Management. You will coordinate staff, supervise performance, and align project work with client expectations.

This role emphasizes managing client relationships, identifying new opportunities, and ensuring service levels meet or exceed contractual obligations while modeling CBRE's RISE values.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and inquisitive mindset.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, and oversee recruiting and hiring.
• Coordinate and manage the team's daily activities, establish work schedules, assign tasks, cross-train staff, and track deadlines.
• Consult with sales professionals to define project requirements and inform the organization of risks and action plans.
• Assist with coordination of resources to service projects and build strategic operational plans.
• Manage sales relationships with small to medium-sized clients and identify new opportunities.
• Monitor service level performance and present findings to senior management.
• Prioritize open issues and serve as a point of contact for key systems and processes.
• Lead by example and model CBRE RISE values; align with department objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Skills

Staff supervision

Team leadership

Project coordination

Client relationship management

Performance coaching

Recruiting

Problem solving

Microsoft Office

Education

Bachelor's degree preferred

Experience + education considered alternative

Job description

About The Role

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

About The Role

As a CBRE Account Management Manager, you will oversee a small to medium-sized team responsible for delivering all client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with sales professionals to define basic project requirements. Investigate various approaches to attain end results. Inform the organization of potential risks and implement action plans to address them.
• Assist with the coordination of resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with small to medium-sized clients. Identify new sales opportunities and improvements within existing accounts.
• Monitor service level performance to ensure client service levels are met and exceeded. Present findings to Sr. Management.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams. Serve as a point of contact for key systems and processes for projects.
• Manage expectations of the client and project team regarding the scope of work and responsibilities. daily performance and ongoing delivery against contractual obligations
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

• CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Manager position is $120,500 annually and the maximum salary for the Account Manager position is $175,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).