Senior Account Director

CBRE; Washington (District of Columbia); On-site; USD 160,000 - 190,000; Full time

Job summary

CBRE is seeking a Senior Account Director to oversee a team delivering all client commitments within Global Workplace Solutions Local. This role falls under the Operations Management function and focuses on coordinating staff functions and supporting organizational objectives.

You will supervise staff, manage daily activities, align project requirements, and drive performance against contractual obligations while upholding CBRE RISE values.

Qualifications

• Bachelor's Degree preferred with 5-8 years of relevant experience.
• Experience in staffing, training, development, coaching, mentoring, measuring, appraising, and rewarding performance is preferred.
• Ability to lead the exchange of sensitive information and convey performance expectations.
• Leadership skills to motivate the team to achieve operational targets.
• Strong organizational skills and proficiency with MS Office.

Responsibilities

• Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching.
• Coordinate and manage daily team activities, set schedules, assign tasks, cross-train staff, and track deadlines.
• Consult with senior sales professionals to define complex project requirements and develop action plans.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Manage relationships with large and high-profile clients and identify new sales opportunities.

Skills

Leadership

Team supervision

Client relationship

Strategic planning

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Senior Account Director, you will oversee a team responsible for delivering all key client commitments.

This is part of the Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization's goals and strategies.

What You'll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Consult with Sr. sales professionals to define complex project requirements. Investigate various approaches to attain end results. Develop action plans for high-potential risks. Ensure the team implements in a timely manner.
• Obtain and coordinate resources needed to service projects and build strategic operational plans.
• Responsible for the management of sales, and relationships with large and high-profile clients. Identify latest sales opportunities and improvements within existing accounts.
• Review service level performance reports to ensure client service levels are met and exceeded.
• Troubleshoot escalated open issues and tasks, working closely with both Sr. level internal and client cross-functional teams. Serve as a Subject Matter Expert for key systems and processes for projects.
• Direct the client and project team regarding the scope of work and responsibilities. Daily performance and ongoing delivery against contractual obligations
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity.
• Understand and recognize the broader impact across the department.
• Improve and change existing methods, processes, and standards within the job discipline.

What You'll Need

• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills and an advanced inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Account Director position is $160,000 annually and the maximum salary for the Senior Account Director position is $190,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).