SQL-Savvy Software Support Specialist (Latham)

Tyler Technologies, Inc.; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive benefits

Flexible shift coverage

Job summary

Tyler Technologies, Inc. is seeking a Software Support Specialist in Latham, NY to assist Tyler clients with basic to moderate software issues, focusing on use, functionality, and understanding of Tyler products and databases.

You will learn to resolve issues through data analysis and troubleshooting across multiple development tools. The role requires strong communication, data analysis skills, and the ability to work with client management systems, incident trackers, and SQL.

Qualifications

• Previous experience in a software support role or related systems knowledge is a plus.
• Excellent interpersonal and communication skills.
• Ability to troubleshoot basic to moderate software issues.
• Willingness to work shifts spanning 6:00 am–8:00 pm EST.
• Must be local to Latham, NY.

Responsibilities

• Provides inbound phone, web, or email software support to resolve complex inquiries effectively.
• Analyzes data reports and web technologies to diagnose issues.
• Uses and programs SQL to resolve issues.
• Communicates with clients and teammates to manage expectations.
• Uses Tyler’s client management system to track issue details.
• May participate in on-call coverage and after-hours support.
• Documents support processes and contributes to knowledge base.

Skills

Excellent interpersonal skills

Problem-solving

Strong verbal and writtencommunication

Analytical thinking

Team collaboration

Willingness to learn

Education

Bachelor's degree preferred

Tools

SQL

Tyler client management system

Incident tracking systems

Microsoft Office

Job description

Tyler Technologies, Inc. is seeking a Software Support Specialist in Latham, NY to assist Tyler clients with basic to moderate software issues, focusing on use, functionality, and understanding of Tyler products and databases.

You will learn to resolve issues through data analysis and troubleshooting across multiple development tools. The role requires strong communication, data analysis skills, and the ability to work with client management systems, incident trackers, and SQL.