Software Support & SQL Troubleshooter

Tyler Technologies, Inc.; Troy (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Tyler Technologies, Inc. in Troy, Michigan seeks a Software Support Specialist to provide basic-level support by researching and troubleshooting software issues, guiding clients on product functionality, and resolving straightforward concerns.

In Troy, Michigan, you will use SQL to resolve issues, communicate clearly with clients and teammates, and collaborate with development to resolve problems while building Tyler’s knowledge base.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Previous software support experience or roles with systems knowledge is a plus.
• Experience in Finance, Payroll or Utility Management is a plus.
• Knowledge of Tyler Technologies software is a plus.
• Excellent interpersonal skills.
• Effective decision making and problem-solving in troubleshooting basic to moderate issues.
• Strong organizational and analytical abilities in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge of database structures and SQL preferred.
• Experience with relational databases or SQL preferred.
• Knowledge of Microsoft Office.
• 5% Travel

Responsibilities

• Troubleshoots and resolves clients' online and phone inquiries regarding software issues, while providing excellent customer service.
• Uses and programs SQL to resolve basic to moderate issues.
• Communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler's client management system to create, track, and/or update details on client issues.
• Collaborates with development team for issue resolution as needed.
• Commits to expanding technology skills and knowledge of Tyler products.
• May assist in establishing issue priorities to ensure timely response and solution.
• Works on critical, highly complex customer problems that may span multiple applications and environments.
• May provide training to client end-users.
• Contributes to company knowledge library and Tyler Community.
• May participate in User Group meetings and Tyler's Annual Conference.
• Communicate professionally with clients and coworkers.
• Maintains an approachable and courteous demeanor.
• Work effectively both independently and in a team.

Skills

SQL troubleshooting

Interpersonal skills

Problem solving

Written & verbal communication

Organizational skills

Team collaboration

Travel flexibility

Independent work

Education

Bachelor's degree or equivalent

Tools

SQL

Microsoft Office

Tyler Technologies software

Job description

Tyler Technologies, Inc. in Troy, Michigan seeks a Software Support Specialist to provide basic-level support by researching and troubleshooting software issues, guiding clients on product functionality, and resolving straightforward concerns.

In Troy, Michigan, you will use SQL to resolve issues, communicate clearly with clients and teammates, and collaborate with development to resolve problems while building Tyler’s knowledge base.