SQL-Focused Application Support Analyst

Susquehanna International Group, LLP; Bala Cynwyd (PA); On-site; USD 70,000 - 95,000; Full time

Job summary

Susquehanna International Group, LLP is seeking an experienced Support Analyst to join our team in Bala Cynwyd. The role focuses on supporting internally developed systems used by Trading and Operations, with strong SQL development skills to diagnose and resolve issues quickly.

You'll be the first line of defense, triaging tickets, monitoring production, and communicating clearly with end users. Hours are 10am–7pm to cover later business activity.

Qualifications

• 2+ years of experience in an application/technical support role.
• 2+ years of experience with SQL development.
• Visa sponsorship for work authorization is not available for this position now or in the future.

Responsibilities

• Serve as the first point of contact for application issues arising from Trading and Operations environments, delivering timely and effective troubleshooting
• Leverage monitoring tools to proactively identify production issues, communicate their impact, and track resolution through to completion
• Manage an incoming email and ticketing queue, triaging issues by priority and escalating when appropriate
• Build strong relationships with end users, setting clear expectations and providing transparent communication throughout the lifecycle of every issue
• Identify opportunities to improve processes and systems through automation and technology-driven solutions

Skills

SQL development

Application support

Job description

Susquehanna International Group, LLP is seeking an experienced Support Analyst to join our team in Bala Cynwyd. The role focuses on supporting internally developed systems used by Trading and Operations, with strong SQL development skills to diagnose and resolve issues quickly.

You'll be the first line of defense, triaging tickets, monitoring production, and communicating clearly with end users. Hours are 10am–7pm to cover later business activity.