Senior Application Support Specialist, Production Services

Archer; Berwyn (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

BNY is seeking a Senior Specialist, Production Services Application Support Analyst for a role based in Berwyn, PA. You will troubleshoot, monitor, and support multiple applications within a production environment, responding to alerts and conducting root cause analyses.

The role emphasizes coordination with QA, development, and business teams, plus mentoring of junior staff and automation of manual processes to improve reliability.

Qualifications

• Bachelor’s degree in computer science or related discipline, or equivalent work experience required.
• 4-6 years of experience in applications support or production environment required.
• Experience in the financial services industry is essential.
• Experience in Java, Oracle, Perl, and Python.

Responsibilities

• Perform moderate to complex troubleshooting as a subject matter expert in one or more applications.
• Maintain and support applications and their operating environments.
• Respond to alerts, perform root cause analysis, and use procedures and documentation for issue resolution.
• Ensure appropriate monitoring and alerting setup, monitor applications, and respond to incidents Lead or partner with other team members on analyzing moderate to complex issues.
• Perform ongoing health checks and validations after changes or significant incidents.
• Provide input and recommendations for technical solutions on application problems.
• Perform diagnostics and troubleshooting for more complex issues and elevate to second level application or infrastructure support when necessary.
• Design and implement automation for manual processes.
• Mentor or provide guidance for junior team members.
• Partner with quality assurance, development, and business teams to support client needs.
• Contribute to the achievement of related teams' objectives.

Skills

Troubleshooting

Monitoring

Automation

Mentoring

Incident management

Cross-team collaboration

Education

Bachelor’s degree in computer science or related discipline

Tools

Java

Oracle

Perl

Python

Job description

BNY is seeking a Senior Specialist, Production Services Application Support Analyst for a role based in Berwyn, PA. You will troubleshoot, monitor, and support multiple applications within a production environment, responding to alerts and conducting root cause analyses.

The role emphasizes coordination with QA, development, and business teams, plus mentoring of junior staff and automation of manual processes to improve reliability.