Spring Intern - Call Center

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 20,000 - 28,000; Part time

Job summary

City of Chesapeake Virginia is seeking a motivated and customer-focused intern to support the City’s Customer Contact Center. The internship offers hands-on experience in customer service, communication, and municipal operations.

Typical tasks include handling phone and email inquiries, routing requests, and maintaining records. Flexible hours up to 30 per week, with a schedule between 8:00 a.m. and 5:00 p.m., in Chesapeake, VA.

Qualifications

• The ideal candidate is a college student in good standing - preferably a junior, senior, or graduate student who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Responsibilities

• Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
• Assists with documenting, entering, and tracking customer inquiries and service requests.
• Researches City services and procedures to help provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Education

college student in good standing - preferably a junior, senior, or graduate student

Job description

Please see Special Instructions for more details.

Students will be limited to one internship per school year. Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Spring Intern - Call Center

Job Type

Job Type Seasonal/Substitute

Posting Type

Posting Type Intern

Number of Vacancies

Number of Vacancies 1

Department

Department CUSTOMER CONTACT CENTER

Division

Division CUSTOMER CONTACT CENTER

Requisition Number

Requisition Number 2026482

Number of hours worked per week

Number of hours worked per week Up to 30 hours per week

Work Schedule

Up to 30 hours per week; Flexible hours between 8:00 a.m. - 5:00 p.m., Monday - Friday.

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade N/A

Pay Basis

Pay Basis

Advertised Salary

$17.50 per hour

Job Description

Seeking a motivated and customer-focused intern to support the City of Chesapeake's Customer Contact Center. This position assists with responding to customer inquiries, providing information about City services, routing requests to appropriate departments, and documenting customer interactions. The internship provides hands‑on experience in customer service, communication, and municipal operations.

Typical tasks include, but are not limited to:

• Responds to customer inquiries by phone and email, providing courteous service and directing residents to appropriate City departments and resources.
• Assists with documenting, entering, and tracking customer inquiries and service requests.
• Researches City services and procedures to help provide accurate information to residents.
• Communicates with residents and City employees to address questions and route concerns for resolution.
• Performs data entry, maintains records, and assists with general administrative tasks and special projects.

Required Qualifications

Required Qualifications

The ideal candidate is a college student in good standing - preferably a junior, senior, or graduate student who is currently enrolled in an accredited college or university, or who has graduated within the past year.

Job Open Date

Job Open Date 10/16/2026

Job Close Date

Job Close Date 11/05/2026

Open Continuous

Open Continuous No

Special Instructions to Applicants

Students will be limited to one internship per school year. Spring 2027 internships begin on or after January 11, 2026. The length of the internship may vary depending on the student’s availability. The student may work up to 30 hours per week for a maximum of 360 hours.

Those participating in the Internship Program will be responsible:

• Providing their own transportation to and from work;
• Arriving at the work site at the time designated by supervisor;
• Performing the tasks assigned by supervisor;
• Demonstrating honestly, punctuality, courtesy, a cooperative attitude, appropriate dress, and a willingness to learn;
• Conform to the guidelines of the internship work site.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasional- Up to 1/3 of the time.

Lifting

Lifting Rarely- Less than 1 hour per week.

Lifting Amount

Lifting Amount Exerting up to 10 lbs

Carrying

Carrying Occasional- Up to 1/3 of the time.

Carrying Weight

Carrying Weight Exerting up to 10 lbs

Pushing/Pulling

Pushing/Pulling Rarely- Less than 1 hour per week.

Pushing/Pulling Weight

Pushing/Pulling Weight Exerting up to 10 lbs

Reaching

Reaching Occasional- Up to 1/3 of the time.

Handling

Handling Occasional- Up to 1/3 of the time.

Fine Dexterity

Fine Dexterity Rarely- Less than 1 hour per week.

Kneeling

Kneeling Rarely- Less than 1 hour per week.

Crouching

Crouching Rarely- Less than 1 hour per week.

Crawling

Crawling Rarely- Less than 1 hour per week.

Bending

Bending Rarely- Less than 1 hour per week.

Twisting

Twisting Rarely- Less than 1 hour per week.

Climbing

Climbing Rarely- Less than 1 hour per week.

Balancing

Balancing Rarely- Less than 1 hour per week.

Vision

Vision Continuously- 2/3 or more of the time.

Hearing

Hearing Continuously- 2/3 or more of the time.

Talking

Talking Continuously- 2/3 or more of the time.

Foot Controls

Foot Controls N = Never

Machines, Tools, Equipment and Work Aids Used

Machines, Tools, Equipment and Work Aids Used

Protective Equipment Required

Protective Equipment Required

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

Other N = Never

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust S = Seasonally

Extreme Temperatures

Extreme Temperatures S = Seasonally

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity S = Seasonally

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Continuously- 2/3 or more of the time.

Emergency Situations

Emergency Situations Rarely- Less than 1 hour per week.

Frequent Change of Tasks

Frequent Change of Tasks Occasional- Up to 1/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Occasional- Up to 1/3 of the time.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Frequently- From 1/3 to 2/3 of the time.

Tedious or Exacting Work

Tedious or Exacting Work Frequently- From 1/3 to 2/3 of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Frequently- From 1/3 to 2/3 of the time.

Other

Other N = Never

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).