Customer Service Clerk III

City of Chesapeake Virginia; Chesapeake (VA); On-site; USD 33,000 - 52,000; Full time

Job summary

The City of Chesapeake Virginia is seeking a clerk to provide general customer service, research account information, and process payments at the South Norfolk Satellite office.

The role supports the Treasurer’s Office and involves answering inquiries and maintaining documentation, with work performed under a common supervision framework.

Qualifications

• Requires high school diploma or GED and completion of one year of college in bookkeeping or related field.
• Minimum of one year of related, full-time experience.
• May require extra hours in response to department needs or emergencies.

Responsibilities

• Research account information.
• Process collection of payments.
• Answer inquiries and provide information.
• Prepare related information and maintain documentation.
• Develop work methods within general supervision.

Skills

Customer service

Data entry

Account research

Payments processing

Documentation upkeep

Education

HS diploma or GED

1 year college in bookkeeping or related field

Job description

Monday – Friday 8:00 AM – 5:00 PM
Location: South Norfolk Satellite office
1205 20th Street, Chesapeake, VA 23324

Work Site Location

Work Site Location Chesapeake, VA

Position Driving Requirement

Position Driving Requirement N - Never

Pay Grade

Pay Grade GE04

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

Job Description

The purpose of the class is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The class is responsible for researching account information, processing collection of payments, answering inquires, preparing related information, and maintaining documentation. The class works within a general outline of work to be performed: develops work methods and sequences under general supervision.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of one year of related, full-time equivalent experience.
SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Preferred Qualifications

Prior experience in a locality Treasurer’s office is a plus.

Job Open Date

Job Open Date 10/19/2026

Job Close Date

Job Close Date 11/02/2026

Special Instructions to Applicants

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands No Response

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Standing

Standing Occasionally- Up to 1/3 of the time.

Sitting Continuously- 2/3 or more of the time.

Walking

Walking Occasionally- Up to 1/3 of the time.

Lifting

Lifting No Response

Lifting Amount

Lifting Amount N/A

Carrying

Carrying No Response

Carrying Weight

Carrying Weight N/A

Pushing/Pulling

Pushing/Pulling No Response

Pushing/Pulling Weight

Pushing/Pulling Weight N/A

Reaching

Reaching Rarely- Less than 1 hour per week.

Handling No Response

Fine Dexterity

Fine Dexterity No Response

Kneeling

Kneeling No Response

Crouching

Crouching No Response

Bending No Response

Twisting

Twisting No Response

Climbing

Balancing No Response

Vision

Vision No Response

Hearing

Hearing No Response

Talking

Talking Frequently- From 1/3 to 2/3 of the time.

Foot Controls

Foot Controls No Response

Machines, Tools, Equipment and Work Aids Used

Protective Equipment Required

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

Mechanical Hazards N = Never

Chemical Hazards

Chemical Hazards N = Never

Electrical Hazards

Electrical Hazards N = Never

Fire Hazards

Fire Hazards N = Never

Explosives

Explosives N = Never

Communicable Diseases

Communicable Diseases N = Never

Physical Danger or Abuse

Physical Danger or Abuse N = Never

Other

Other N = Never

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

Dirt and Dust N = Never

Extreme Temperatures

Extreme Temperatures N = Never

Noise and Vibration

Noise and Vibration N = Never

Fumes and Odors

Fumes and Odors N = Never

Wetness/Humidity

Wetness/Humidity N = Never

Darkness or Poor Lighting

Darkness or Poor Lighting N = Never

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures

Time Pressures Occasionally- Up to 1/3 of the time.

Emergency Situations

Emergency Situations N = Never

Frequent Change of Tasks

Frequent Change of Tasks Frequently- From 1/3 to 2/3 of the time.

Irregular Work Schedule/Overtime

Irregular Work Schedule/Overtime Rarely- Less than 1 hour per week.

Performing Multiple Tasks Simultaneously

Performing Multiple Tasks Simultaneously Frequently- From 1/3 to 2/3 of the time.

Working Closely with Others as Part of a Team

Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.

Tedious or Exacting Work

Tedious or Exacting Work Continuously- 2/3 or more of the time.

Noisy/Distracting Environment

Noisy/Distracting Environment Occasionally- Up to 1/3 of the time.

Other

If Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).