Spray Drone Success Manager: Onboard & Grow Dealers

DMR Technologies; Lafayette (LA); On-site; USD 65,000 - 100,000; Full time

Job summary

DMR Technologies is seeking a relationship-driven Customer Success Manager – Spray Drones to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers.

Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission begins. You will help customers confidently launch, operate, demonstrate, support, and grow their drone programs.

Qualifications

• FAA Part 107 Remote Pilot Certificate is preferred, or willingness to obtain.
• Excellent communication and presentation skills.
• Strong relationship-building ability.
• Mechanical aptitude and willingness to learn drone technology.
• Comfortable speaking to groups and conducting demonstrations.
• Organized and self-directed.
• CRM experience.
• Valid driver's license.
• Willingness to travel.

Responsibilities

• Serve as the primary relationship manager for assigned dealer and customer accounts.
• Build long-term partnerships through proactive communication and regular follow-up.
• Ensure customers remain engaged and successful after purchasing DMR equipment.
• Identify opportunities for additional equipment, accessories, training, and services.
• Onboard new agricultural equipment dealers.
• Conduct dealership launch meetings.
• Help dealers develop their drone sales strategy.
• Train dealership personnel on DMR products.
• Support dealers during their first demonstrations and customer deliveries.
• Conduct product demonstrations.
• Deliver train-the-trainer sessions.
• Help first-time drone operators become confident users.
• Assist with startup, maintenance, firmware updates, and best practices.
• Support both in-person and virtual training.
• Be the first call when customers need help.
• Travel throughout the United States to support dealers and customers.
• Conduct site visits and product demonstrations.
• Attend trade shows and customer events.
• Assist Sales with key account launches and strategic opportunities.

Job description

DMR Technologies is seeking a relationship-driven Customer Success Manager – Spray Drones to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers.

Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission begins. You will help customers confidently launch, operate, demonstrate, support, and grow their drone programs.