Senior Drone Technician / Customer Success Manager

DMR Technologies; Lafayette (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

DMR Technologies designs, manufactures, and supports American-built drones from Lafayette, Louisiana, serving agriculture, public safety, infrastructure, and commercial sectors. You will lead flight testing, customer support, product validation, and technical training for our drone platforms.

The role benefits from experience with agriculture, mapping, thermal, or inspection drones and a passion for solving technical problems while directly engaging customers.

Qualifications

• FAA Part 107 Remote Pilot Certificate is required.
• 3+ years of commercial drone experience preferred.
• Experience operating agriculture, mapping, thermal, or inspection drones.
• Strong mechanical and technical troubleshooting skills.
• Excellent communication and customer service skills.
• Comfortable working independently in a fast-paced environment.

Responsibilities

• Flight test drones to ensure quality and reliability.
• Troubleshoot hardware, software, and firmware issues.
• Provide technical support via phone, email, and video.
• Train customers and internal employees.
• Develop troubleshooting guides, SOPs, and customer support workflows.
• Support product demonstrations and field testing.
• Collaborate with Engineering and Operations to improve products and customer experience.

Skills

FAA Part 107 Remote Pilot Certificate

Drone experience (3+ yrs)

Customer service

Troubleshooting

Independent work

Communication skills

Tools

DroneDeploy

Pix4D

DJI Terra

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Senior Drone Technician / Customer Success Manager

Location: Lafayette, LA

About DMR

DMR Technologies designs, manufactures, and supports American-built drones for agriculture, public safety, infrastructure, and commercial applications. We're building the future of drone technology from Lafayette, Louisiana.

Position Summary

DMR is seeking a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms.

This role is ideal for someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.

Responsibilities

• Flight test drones to ensure quality and reliability.
• Troubleshoot hardware, software, and firmware issues.
• Provide technical support via phone, email, and video.
• Train customers and internal employees.
• Develop troubleshooting guides, SOPs, and customer support workflows.
• Support product demonstrations and field testing.
• Collaborate with Engineering and Operations to improve products and customer experience.

Qualifications

• FAA Part 107 Remote Pilot Certificate (Required)
• 3+ years of commercial drone experience preferred
• Experience operating agriculture, mapping, thermal, or inspection drones
• Strong mechanical and technical troubleshooting skills
• Excellent communication and customer service skills
• Comfortable working independently in a fast-paced environment

Preferred Experience

• DroneDeploy, Pix4D, DJI Terra, or similar software
• Electronics repair or assembly
• Agriculture, surveying, utilities, or public safety drone operations

Why DMR?

• Work on American-built drone technology.
• Small, fast-growing team with significant advancement opportunities.
• Diverse role combining flight operations, technical support, and product development.