Senior Drone Technician & Customer Success Lead
DMR Technologies
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Descrizione del lavoro
DMR Technologies designs, manufactures, and supports American-built drones from Lafayette, Louisiana, serving agriculture, public safety, infrastructure, and commercial sectors. You will lead flight testing, customer support, product validation, and technical training for our drone platforms.
The role benefits from experience with agriculture, mapping, thermal, or inspection drones and a passion for solving technical problems while directly engaging customers.
Competenze
- FAA Part 107 Remote Pilot Certificate is required.
- 3+ years of commercial drone experience preferred.
- Experience operating agriculture, mapping, thermal, or inspection drones.
- Strong mechanical and technical troubleshooting skills.
- Excellent communication and customer service skills.
- Comfortable working independently in a fast-paced environment.
Mansioni
- Flight test drones to ensure quality and reliability.
- Troubleshoot hardware, software, and firmware issues.
- Provide technical support via phone, email, and video.
- Train customers and internal employees.
- Develop troubleshooting guides, SOPs, and customer support workflows.
- Support product demonstrations and field testing.
- Collaborate with Engineering and Operations to improve products and customer experience.
Conoscenze
Strumenti
Descrizione del lavoro
DMR Technologies designs, manufactures, and supports American-built drones from Lafayette, Louisiana, serving agriculture, public safety, infrastructure, and commercial sectors. You will lead flight testing, customer support, product validation, and technical training for our drone platforms.
The role benefits from experience with agriculture, mapping, thermal, or inspection drones and a passion for solving technical problems while directly engaging customers.
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