Senior Drone Technician & Customer Success Lead

DMR TECHNOLOGIES INC; Lafayette (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

DMR Technologies in Lafayette, Louisiana, seeks a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms.

This role suits someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.

Qualifications

• FAA Part 107 Remote Pilot Certificate is required.
• 3+ years of commercial drone experience preferred.
• Experience operating agriculture, mapping, thermal, or inspection drones.
• Strong mechanical and technical troubleshooting skills.
• Excellent communication and customer service skills.
• Comfortable working independently in a fast-paced environment.

Responsibilities

• Flight test drones to ensure quality and reliability.
• Troubleshoot hardware, software, and firmware issues.
• Provide technical support via phone, email, and video.
• Train customers and internal employees.
• Develop troubleshooting guides, SOPs, and customer support workflows.
• Support product demonstrations and field testing.
• Collaborate with Engineering and Operations to improve products and customer experience.

Skills

Part 107 Certificate

Drone experience

Troubleshooting

Communication skills

Independent work

Tools

DroneDeploy

Pix4D

DJI Terra

Job description

DMR Technologies in Lafayette, Louisiana, seeks a Senior Drone Technician / Customer Success Manager to lead flight testing, customer support, product validation, and technical training for our commercial drone platforms.

This role suits someone with experience flying agriculture, mapping, thermal, or inspection drones who enjoys solving technical problems and working directly with customers.