Sportsplex Front Desk Associate

Paycom - ATS; Saint Charles (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

District Incentives

Paid Training

Discounts for Programs

Job summary

The St. Charles Park District is seeking a part-time Front Desk Associate for the Sportsplex area to greet visitors, answer inquiries, and process registrations.

You will support program registration, collect fees, issue receipts, and help with refunds while maintaining a friendly and safe service environment. Under supervision, you will manage phones, provide information, and ensure the lobby and service desk are organized.

Qualifications

• Must be at least 16 years old and have a high school diploma or be in the process of obtaining one.
• Excellent communication and customer service skills are required.
• Maintain First Aid/CPR/AED certification or obtain within 30 days of hire.
• Maintain DCFS mandated reporter certification or obtain within 30 days of hire.
• Preferred: experience in reception and customer service; basic computer skills.

Responsibilities

• Answer telephones and greet customers, providing information and assistance to staff and the public.
• Process registrations, collect fees, issue receipts, and initiate refunds for programs, activities, and rentals.
• Notify participants of changes or cancellations to classes or events.
• Operate office equipment (copier, fax, phone, postage meter, computer, printer) as needed.
• Keep the service desk and lobby clean and organized; manage mail tasks and safety procedures.

Skills

Customer service

Communication

Interpersonal skills

Reliability

Safety-minded

Education

High school diploma or in process

Tools

Basic computer skills

Job description

Job Summary – About the RoleDeliver high quality recreation services for residents, visitors and the St. Charles community by adhering to the District’s safety and administrative policies and procedures.Knowledge, Skills & ExperienceThis position is well suited for someone with a friendly and positive personality who is productive and shows initiative, is an effective written and oral communicator, is reliable and safety-minded.Required: Must be a minimum of 16 years of age. High School Diploma or a diploma in process. Excellent communication and customer service skills are a must. Knowledge of how to greet the public courteously, obtain information and give accurate and understandable information. Must have strong interpersonal skills and work well with the public and staff. Maintain First Aid/CPR/AED certification or obtain certification within 30 days of hire. Maintain DCFS mandated reporter certificate or obtain certification within 30 days of hire.Preferred: Prefer work experience in reception and customer service work including basic computer work.Essential Functions of the PositionPark District CornerstonesFollow all departmental safety rules that pertain to the duties performed and support all aspects of Park District’s safety and risk management program.Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated.Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community.Comply with park district policies and administrative procedures.ResponsibilitiesUnder the direction and supervision of the Superintendent of Parks, the Assistant Superintendent of Recreation – Sportsplex and Athletics and the Sportsplex Supervisor, the Sportsplex Front Desk Associate shall complete their assigned duties to the best of their abilities, offering suggestions of better ways to accomplish jobs and be ever mindful of the best interests of the St. Charles Park District and of fellow employees. This position requires extensive knowledge and ability to:Work cooperatively and harmoniously with the general public, cooperating agencies and fellow employees.Answer telephones and to greet and accommodate customers.Provide information and assistance to fellow staff members.Effectively communicate orally.Process registrations, collect fees, issue receipts and initiate refunds for programs, activities and rentals.Notify class participants of class changes or cancellations.Operate various office machines such as copier, fax, telephone, postage meter, computer and printer as needed.Maintain an orderly and professional atmosphere at the service desk.Keep the service desk and lobby areas clean and neat.Open and distribute incoming mail and dispatch outgoing mail.Follow all safety procedures that pertain to duties involved and support all aspects of the Park District Safety Program.Marginal Functions of the PositionPerform other related duties and/or special projects as assigned.Set up and take down rooms for programs and rentals.Assist in cleaning, order and care of the facility, nearby restrooms, front desk, and surrounding areas; including the emptying out of trash receptacles.Physical and Environmental RequirementsPosition or ActivityFrequently46-100% of the timeOccasionally16-45% of the timeRarely0-15% of the timeSittingXWalkingXClimbingXBalancingXStooping/KneelingXCrouchingXCrawlingXReachingXHandling/FeelingXStandingXStrength1-30lbsRequires a range of hearing and vision that allows the employee to safely complete the essential duties of the position with or without assistive devices, corrective lenses and/or glasses and/or a reasonable accommodation.EEO Statement and AccommodationsThe St Charles Park District is an equal opportunity employer under all state and federal laws and regulations. The job responsibilities are subject to accommodations pursuant to the Americans with Disabilities Act of 1990. If you require assistance or accommodation with the application process, please contact the Business Department at 630-584-1055.The Park District offers the following benefits to all Part-Time Category III employees:District IncentivesPaid TrainingDiscounts for Programs