Sportsbook Writer (Ticket Writer, PART-TIME)

Rivers Casino; Des Plaines (IL); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental, Vision, and Life Insu

401K – 4% match to 5% Team Member Con

$1 Daily Meals

Earn up to 18 Days of Paid Time Off

Free Shuttle from Rosemont’s Blue Line

Free Parking On-Site

Rivers Casino Scholarship Program for…

Tuition Reimbursement

Fitness/Gym Reimbursement

Community Volunteer Opportunities

Leadership Training & Career Advancem

Team Member Exclusive Discounts

Job summary

Rivers Casino in Des Plaines, IL seeks a part-time Sportsbook Guest Services Associate to greet guests, explain wagering, and process tickets with accuracy.

You will maintain cash banks, stay informed on promotions and products, and follow all regulations and procedures. Walk-ins are welcome Wednesdays from 12 PM to 2 PM at 2500 E. Devon Ave, Des Plaines, IL.

Qualifications

• Minimum one year of prior guest service & cash-handling experience.
• Must possess a thorough knowledge of sports terminology, wager construction, and working knowledge of mobile applications.
• Must possess excellent communication and guest service skills.

Responsibilities

• Welcomes guests to the Sportsbook displaying the three R1SE behaviors in every interaction.
• Places, writes, and processes tickets as requested by guests.
• Verifies and processes winning tickets.
• Accurately maintains a cash bank at the start and end of each business day; reconciles daily summaries of transactions to balance cash drawer.
• Responsible for being well-versed in the products and services offered in the Sportsbook.
• Explains Sportsbook promotional programs, hands out informational brochures, and keeps guests informed of all activities and events.
• Communicates and explains wagering to new guests.
• Performs accurate and efficient data entry of customer and transactional information as required in the casino management system, Title 31 software, and cash advance/check cashing system.
• Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, Illinois Gambling Act, Illinois Sports Wagering Act, Illinois Minimum Internal Control Standards and Title 31/BSA/AML.
• Ensures all job duties are performed according to established company policies and procedures.
• All other duties as assigned

Skills

Guest service experience

Cash handling

Communication skills

Wager terminology knowledge

Tools

Casino management system

Title 31 software

Job description

Posting Details

• Posted on October 12, 2026

Locations

Showing 1 location

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

• Rate: $17 USD per hour
• Gaming
• Part-Time
• Requisition #: SPORT007141

Description

WALK-IN WEDNESDAY

Interview on the spot!

Every Wednesday from 12 PM - 2 PM

2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Duties and Responsibilities:

• Welcomes guests to the Sportsbook displaying the three R1SE behaviors in every interaction.
• Places, writes, and processes tickets as requested by guests.
• Verifies and processes winning tickets.
• Accurately maintains a cash bank at the start and end of each business day; reconciles daily summaries of transactions to balance cash drawer.
• Responsible for being well-versed in the products and services offered in the Sportsbook.
• Explains Sportsbook promotional programs, hands out informational brochures, and keeps guests informed of all activities and events.
• Communicates and explains wagering to new guests.
• Performs accurate and efficient data entry of customer and transactional information as required in the casino management system, Title 31 software, and cash advance/check cashing system.
• Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, Illinois Gambling Act, Illinois Sports Wagering Act, Illinois Minimum Internal Control Standards and Title 31/BSA/AML.
• Ensures all job duties are performed according to established company policies and procedures.
• All other duties as assigned

Job Requirements:

• Must be 21 years of age or older.
• Minimum one year of prior guest service & cash-handling experience.
• Must possess a thorough knowledge of sports terminology, wager construction, and working knowledge of mobile applications.
• Must possess excellent communication and guest service skills.
• Ability to work flexible shifts and days of the week including weekends and holidays.
• Frequent standing, walking, kneeling, twisting, reaching, bending and lifting.
• Ability to obtain and maintain all necessary state and employment-related licensing

Perks that Work!

• Medical, Dental, Vision, and Life Insurance (Full Time positions ONLY)
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.