Host RC Supply CO. (Part Time)

Rivers Casino; Des Plaines (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Daily meals

Paid time off

Free shuttle

Free parking

Scholarship program

Tuition reimbursement

Community volunteering

Team member discounts

Job summary

Rivers Casino Des Plaines is seeking a friendly front-of-house team member to greet guests, escort to tables, and manage reservations using OpenTable. You will learn regulars' names and maintain smiles while delivering menus and guiding guests to seating.

Responsibilities include handling phone inquiries, taking to-go orders, resolving complaints promptly, keeping dining areas clean, and supporting setup and resets.

Qualifications

• High School Diploma or GED or equivalent and at least one year of experience in customer service.
• Must be able to communicate effectively and professionally with customers both on the phone and in person.
• Must be able to use basic computer skills for data entry and basic record keeping.

Responsibilities

• Meet and greet customers promptly and courteously; address guests by name when possible.
• Escort customers to tables and provide menus; manage reservations and OpenTable notes.
• Answer phones and take/prepare to-go orders; relay to staff and assist with seating as needed.
• Maintain knowledge of menus, ingredients, and daily specials; monitor wait lists and wait times.
• Manage customer complaints promptly and professionally; inform manager of resolution.
• Anticipate customer needs and respond to dining room emergencies or safety situations.

Skills

Customer service

Communication skills

Professionalism

Basic computer skills

Education

High School Diploma or GED

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Job Description:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by
  name whenever possible. Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provide menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in Open Table; take and prepare to-go
  orders, receive payment and bring food to customers when they arrive.
• Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
• Manager the door; maintain wait list, as appropriate; inform customers of approximate wait
  time and where they can wait for a table; inform customers when their table is prepared.
• Manage customer complaints and dissatisfaction in a prompt and professional manner;
  determine necessary adjustments; inform manager of complaint and resolution.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Monitor dining room serving stations for neatness and cleanliness.
• Inspect menus and lists to ensure their condition and appearance.
• Assist with initial setup and as needed reset of dining room, which includes moving chairs,
  tables, silverware, and glassware.
• May perform other duties as assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty
  satisfactorily. The requirements listed below are representative of the knowledge, skills and/or
  ability required.
• Reasonable accommodations may be made to enable individuals with disabilities
  to perform the essential functions.
• High School Diploma or GED or equivalent and at least one year of experience and/or working in
  a customer service role; or an equivalent combination of education and experience.
  Skills:
• Must be able to communicate effectively and professionally with customers both on the phone
  and in person.
• Must maintain professionalism in high stress situations. Must be able to utilize
  basic computer skills for data entry. Must be able to read and interpret basic documents.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.