Host RC Supply CO. (Full Time)

Rivers Casino; Des Plaines (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K match

Daily meals

Paid time off

Free shuttle

Free parking

Scholarship program

Tuition reimbursement

Volunteer opportunities

Employee discounts

Job summary

Rivers Casino Des Plaines is seeking a Front of House Host to warmly greet guests, guide them to seating, and manage reservations in a fast-paced dining environment. You will learn regulars’ names, coordinate with the restaurant team, and help with setup and daily operations.

This on-site role offers opportunities to engage with guests and ensure a smooth dining experience. Interview on the spot during Walk-In Wednesday events; bring a positive attitude, strong communication, and basic computer

Qualifications

• Greet customers promptly and address by name when possible.
• Maintain professional comportment in busy dining areas.
• Communicate clearly with guests and team members.
• Operate basic data-entry tasks and POS systems as needed.

Responsibilities

• Meet and greet guests and escort to tables.
• Manage reservations and note special requests in OpenTable.
• Assist with taking to-go orders and processing payments.
• Maintain knowledge of menus, specials, and daily offerings.
• Help with setup and resetting dining areas as needed.

Skills

Customer service

Communication

Professionalism

Data entry

Education

High School Diploma or GED

Tools

OpenTable

POS systems

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!
Every Wednesday from 12 PM - 2 PM
2500 E. Devon Ave | Des Plaines , IL 60018
Free Parking / Free Shuttle from the Rosemont Blue Line Station

Job Functions:

Position Summary:

The Host coordinates dining room activities to assure quality service is provided to guests.
Essential Duties and Responsibilities:

Job Description:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by name whenever possible. Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provide menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in Open Table; take and prepare to-go orders, receive payment and bring food to customers when they arrive.
• Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
• Manager the door; maintain wait list, as appropriate; inform customers of approximate wait time and where they can wait for a table; inform customers when their table is prepared.
• Manage customer complaints and dissatisfaction in a prompt and professional manner; determine necessary adjustments; inform manager of complaint and resolution.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Monitor dining room serving stations for neatness and cleanliness.
• Inspect menus and lists to ensure their condition and appearance.
• Assist with initial setup and as needed reset of dining room, which includes moving chairs, tables, silverware, and glassware.
• May perform other duties as assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• High School Diploma or GED or equivalent and at least one year of experience and/or working in a customer service role; or an equivalent combination of education and experience. Skills:
• Must be able to communicate effectively and professionally with customers both on the phone and in person.
• Must maintain professionalism in high stress situations. Must be able to utilize basic computer skills for data entry. Must be able to read and interpret basic documents.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.