Sportsbook Ticket Writer — Customer Experience Pro

Caesars Entertainment; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Reno is seeking a Sportsbook Ticket Writer for Club Cal Neva. This full-time role focuses on delivering excellent customer service, processing bets, and handling cash accurately in a fast-paced retail sportsbook.

You will work to ensure compliance with Gaming Control Board rules and internal policies while assisting customers with betting options and queries. A background check and gaming license may be required, and shifts include nights and weekends.

Qualifications

• Proven customer service experience, preferably in fast-paced environments.
• Cash handling experience required.
• Basic computer and data-entry skills.
• Strong written and verbal communication abilities.
• Able to perform simple math calculations.

Responsibilities

• Provide top-tier customer service to bettors and guests.
• Adhere to all gaming rules and regulatory standards.
• Explain betting options and answer questions to assist informed decisions.
• Resolve customer disputes and escalate to supervisor when needed.
• Maintain accurate documentation and follow company policy.

Skills

Customer service

Cash handling

Computer basics

Communication skills

Math skills

Education

High school diploma or equivalent

Tools

MS Excel

Job description

Caesars Entertainment in Reno is seeking a Sportsbook Ticket Writer for Club Cal Neva. This full-time role focuses on delivering excellent customer service, processing bets, and handling cash accurately in a fast-paced retail sportsbook.

You will work to ensure compliance with Gaming Control Board rules and internal policies while assisting customers with betting options and queries. A background check and gaming license may be required, and shifts include nights and weekends.