Retail Sportsbook Ticket Writer & Guest Experience Pro

Caesars Entertainment; Carson City (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Carson City, NV is seeking a Sportsbook Ticket Writer at Gold Dust West - Carson. You will deliver top-tier service at the retail sportsbook, advise guests on betting options, and ensure compliance with gaming rules. On-site, full-time role supporting Caesars Digital’s sports betting footprint.

You will ticket bets, handle inquiries, and work with the sportsbook team to maintain accuracy and a welcoming customer experience.

Qualifications

• Provide top-tier customer service that keeps guests coming back.
• Adhere to all company and gaming control board rules and regulations.
• Become familiar with betting options and discuss them with customers.

Responsibilities

• Provide top-tier customer service to guests in a fast-paced sportsbook.
• Adhere to company policies and gaming regulations to avoid penalties.
• Know and discuss betting options with customers to assist informed choices.
• Resolve customer disputes and escalate to supervisor when needed.
• Collaborate with team and leadership to ensure smooth operations.

Skills

Customer service

Regulatory knowledge

Betting options knowledge

Dispute resolution

Team player

Documentation

Job description

Caesars Entertainment in Carson City, NV is seeking a Sportsbook Ticket Writer at Gold Dust West - Carson. You will deliver top-tier service at the retail sportsbook, advise guests on betting options, and ensure compliance with gaming rules. On-site, full-time role supporting Caesars Digital’s sports betting footprint.

You will ticket bets, handle inquiries, and work with the sportsbook team to maintain accuracy and a welcoming customer experience.