Customer‑Focused Sportsbook Ticket Writer

Caesars Entertainment; Nevada (IA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Caesars Entertainment is hiring at its Primm sportsbook in Nevada. The role involves delivering high-level customer service, advising customers on betting options, and ensuring accurate cash handling in a fast-paced, on-site retail environment.

You will work under the Sportsbook Manager, engage regular and novice bettors, and uphold all regulatory and company requirements. The position offers advancement opportunities and a dynamic team setting within Caesars Digital and Caesars Entertainment.

Qualifications

• Minimum 1 year of cash handling experience in a work setting.
• Basic computer knowledge (Email, MS Excel, internet).
• Strong customer service and communication skills.
• Must be 21+ and able to pass background check.
• Ability to perform simple math and work a flexible schedule.

Responsibilities

• Provide top-tier customer service to customers at the sportsbook.
• Explain betting options and assist customers in making informed decisions.
• Adhere to all company rules and gaming regulations; avoid penalties.
• Resolve disputes and escalate to supervisor when needed.
• Maintain paperwork and documentation per policy and gaming board standards.
• Collaborate with team members and leadership to deliver excellent guest experiences.

Skills

Cash handling

Basic computer knowledge

Customer service

Communication skills

Mathematical ability

Education

HS Diploma or GED

Tools

MS Excel

Job description

Caesars Entertainment is hiring at its Primm sportsbook in Nevada. The role involves delivering high-level customer service, advising customers on betting options, and ensuring accurate cash handling in a fast-paced, on-site retail environment.

You will work under the Sportsbook Manager, engage regular and novice bettors, and uphold all regulatory and company requirements. The position offers advancement opportunities and a dynamic team setting within Caesars Digital and Caesars Entertainment.