Sportsbook Ticket Writer

Boothillcasino; Dodge City (KS); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

401(k) match

Free meals each shift

Health/Dental/Vision insurance

Paid time off

Job summary

Boot Hill Casino & Resort is seeking a Sportsbook Ticket Writer in Dodge City. You will process wagers, educate guests on betting options, and ensure all transactions comply with gaming regulations. The role emphasizes guest service, accuracy, and adherence to internal controls.

Key duties include ticket issuance and reconciliation, balancing the imprest bank, and assisting guests with wagering kiosks. The position is part-time with evenings, weekends, and special events required.

Qualifications

• 21+ years of age
• Able to obtain Kansas Racing and Gaming License
• Available to work evenings, weekends, holidays

Responsibilities

• Process sports wagering transactions accurately per regulations and house rules
• Issue, redeem, and reconcile wagering tickets, vouchers, and credits
• Balance imprest bank during shifts and follow cash-handling procedures
• Assist guests at wagering kiosks and with the interactive platform
• Explain betting rules, options, odds, and lines clearly to guests
• Build rapport with guests and deliver exceptional customer service
• Promote Players Club enrollment and sportsbook promotions/events
• Maintain accurate player tracking information and comply with procedures
• Ensure security and safety of guests and Team Members; keep area clean and stocked

Skills

Verbal and written communication

Guest service

Attention to detail

Teamwork

Math proficiency

Tools

Microsoft Windows

Microsoft Office

Job description

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. Our Sportsbook Team is at the center of the action, helping guests engage with their favorite teams, events, and wagering opportunities while delivering an outstanding entertainment experience.

We're looking for a Sportsbook Ticket Writer who enjoys building relationships, providing excellent guest service, and working in a dynamic environment where no two days are the same. In this role, you'll serve as a trusted resource for guests, processing wagers, educating patrons on betting options, and ensuring all transactions are handled accurately and in compliance with gaming regulations.

Boot Hill Casino & Resort accomplishes these goals every day through our core values:

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Be respectful, inclusive, and responsible in all we do

Key Responsibilities

• Accurately process sports wagering transactions in accordance with gaming regulations, internal controls, and house rules
• Issue, redeem, and reconcile sports wagering tickets, vouchers, and promotional credits
• Balance and maintain an assigned imprest bank during each shift
• Follow proper cash-handling procedures and safeguard company assets
• Assist guests with sports wagering kiosks and the interactive sports wagering platform
• Explain betting rules, wagering options, odds, and lines in a clear and friendly manner
• Build positive relationships with guests and provide exceptional customer service
• Promote Players Club enrollment and Sportsbook promotions, contests, tournaments, and special events
• Create and maintain accurate player tracking information
• Monitor and communicate patron wagering activity in accordance with operational procedures
• Verify patron identification and ensure compliance with all applicable requirements
• Maintain a clean, organized, and well-stocked Sportsbook area
• Assist with the safety and security of guests and Team Members
• Adhere to Internal Controls, Kansas Gaming Regulations, Title 31 requirements, the Responsible Gambling Plan, and the Voluntary Exclusion Program
• Maintain strong knowledge of sports wagering products, marketing promotions, and property events
• Champion The Maverick Way by delivering an engaging, energetic, and guest-focused experience
• Perform other duties as assigned

What Makes You a Great Fit

• Passion for guest service and creating memorable experiences
• Interest in sports and sports wagering
• Strong attention to detail and accuracy
• Ability to remain organized
• Positive attitude and strong communication skills
• Ability to build rapport with guests and Team Members alike

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills
• Ability to perform basic math and make change accurately
• Basic proficiency with Microsoft Windows and Microsoft Office applications
• Ability to learn sports wagering systems, regulations, and operational procedures
• Ability to maintain confidentiality regarding financial transactions, casino operations, company promotions, and guest information
• Ability to work collaboratively with guests, Team Members, and management
• Ability to understand and comply with Internal Controls, BHCR training materials, and all HR policies
• Part-Time
• Must be available to work evenings, weekends, holidays, and special events
• Must be at least 21 years of age
• Must be able to obtain and maintain a Kansas Racing and Gaming License
• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*

*Ask HR for complete details on available benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.