Cage Shift Manager: Lead Compliance & Guest Service

Boothillcasino; Dodge City, Northern (KS, KY); Hybride; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive Pay

Free Meals

401(k) Plan with Discretionary Match*

Free Life, Dental & Vision Insurance*

Health Insurance Packages

Paid Time Off Program*

Opportunities to Promote and Grow With

Referral Bonus Program

Résumé du poste

Boot Hill Casino & Resort in Dodge City, Kansas is seeking a Cage Shift Manager to lead the Cage team during your shift, ensuring smooth operations, accuracy, and exceptional guest service while maintaining regulatory compliance.

You will oversee all Cage operations, enforce State Gaming Regulations, train and evaluate Cage Team Members, verify cashier banks and daily revenue, handle deposits and transactions, promote Players Club memberships, resolve disputes, and support guest and employee

Qualifications

• Must be able to obtain a Kansas Racing and Gaming License.
• Prior management or supervisory experience.
• Cashiering and banking experience.
• Must be available to work weekends and holidays.

Responsabilités

• Oversee all Cage operations and personnel during your assigned shift.
• Enforce policies, procedures, and compliance with State Gaming Regulations, Title 31, Responsible Gambling Plan, and Voluntary Exclusion Program.
• Lead, train, and develop Cage Team Members—conduct interviews, recommend hires, and evaluate performance in line with HR policies.
• Verify cashier banks, cash turn-ins, cash payouts, and daily revenue accountability.
• Prepare bank deposits and process customer transactions, including check cashing and safekeeping withdrawals.
• Handle promotional transactions and actively promote Players Club memberships.
• Resolve customer disputes promptly and professionally.
• Support the safety and security of guests and employees on the casino floor.
• Maintain strong knowledge of Internal Control Systems, Kansas Administrative Regulations, and marketing promotions/events.
• Step in to cover cage positions as needed.
• Perform other duties as assigned to support the team and operational success.

Connaissances

Leadership

Team management

Customer service

Formation

KRGC License

Description du poste

Boot Hill Casino & Resort in Dodge City, Kansas is seeking a Cage Shift Manager to lead the Cage team during your shift, ensuring smooth operations, accuracy, and exceptional guest service while maintaining regulatory compliance.

You will oversee all Cage operations, enforce State Gaming Regulations, train and evaluate Cage Team Members, verify cashier banks and daily revenue, handle deposits and transactions, promote Players Club memberships, resolve disputes, and support guest and employee