Surveillance Agent

Boothillcasino; Dodge City (KS); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Free meals every shift

401(k) plan with discretionary match

Life, dental & vision insurance

Health insurance packages

Paid time off

Zusammenfassung

Boot Hill Casino & Resort is seeking a Surveillance Agent to monitor gaming areas and protect guests, team members, and assets. No prior surveillance experience is required; comprehensive training will be provided.

Responsibilities include observing activities, documenting findings, and assisting with investigations while maintaining strict confidentiality and professionalism. This is a full-time role with competitive benefits and ongoing development opportunities.

Qualifikationen

• High school diploma or GED is required.
• Must be able to obtain and maintain a Kansas Racing and Gaming License.
• Must be 18 years of age or older.
• Ability to lift up to 10 pounds.
• Must be available to work nights, weekends, holidays, and overtime as needed.

Aufgaben

• Monitor gaming and non-gaming operations using surveillance systems.
• Observe, document, and report activities to ensure compliance and safety.
• Monitor casino games, count rooms, slots, cage operations, parking areas, and other locations.
• Detect and document suspicious or policy-violating activities.
• Prepare accurate, detailed investigative reports.
• Assist management and law enforcement with investigations when necessary.
• Provide surveillance documentation for dispute resolution and security purposes.
• Maintain knowledge of gaming regulations and internal controls.

Kenntnisse

Attention to detail

Communication skills

Analytical thinking

Independence with teamwork

Discretion

Willingness to learn

Ausbildung

High school diploma or GED

Jobbeschreibung

At Boot Hill Casino & Resort, we live The Maverick Way, bringing energy, integrity, and pride to everything we do. While guests see the excitement on the gaming floor, our Surveillance team works behind the scenes to ensure every experience is safe, secure, compliant, and fair.

We're looking for a Surveillance Agent who is detail-oriented, dependable, and eager to learn. In this role, you'll monitor gaming and non-gaming areas throughout the property, observe and document activity, and help protect company assets, guests, and Team Members. Although you work behind the scenes, you'll be at the center of everything happening across the property.

No surveillance experience is required. We provide comprehensive training and development to help you succeed.

Boot Hill Casino & Resort's Core Values:

• Build a diverse team of service-focused individuals
• Provide consistent and outstanding guest service
• Develop and create extraordinary entertainment experiences
• Take pride in our clean and well-maintained facility
• Support the communities in which we work and live
• Be respectful, inclusive, and responsible in all we do

Key Responsibilities:

• Monitor gaming and non-gaming operations using advanced surveillance systems and technology
• Observe, document, and report activities to ensure compliance with gaming regulations, internal controls, and company procedures
• Monitor casino games, count rooms, slots, cage operations, parking areas, and other designated locations
• Detect and document suspicious, unethical, illegal, or policy-violating activities involving guests or Team Members
• Prepare accurate, detailed, and timely investigative reports
• Assist management, regulatory agencies, and law enforcement with investigations when necessary
• Help protect company assets through proactive observation and documentation
• Support guest and Team Member dispute resolution by providing surveillance documentation and evidence
• Assist with basic maintenance, testing, and operation of surveillance equipment as assigned
• Effectively communicate findings and observations with management and other departments
• Assist with the safety and security of all guests and Team Members
• Maintain strong knowledge of gaming regulations, Internal Controls, company policies, marketing promotions, and special events
• Champion The Maverick Way through professionalism, integrity, accountability, and teamwork
• Perform other duties as assigned

What Makes You a Great Fit:

• Strong attention to detail and observational skills
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Ability to work independently while contributing to a team environment
• Professional judgment and discretion when handling sensitive information
• Willingness to learn casino operations, gaming regulations, and surveillance procedures

Preferred Experience:

• Security, surveillance, law enforcement, military, investigations, or related experience preferred
• Previous experience with report writing or monitoring systems a plus
• No surveillance experience required—we will train the right candidate

Knowledge, Skills & Abilities:

• Ability to read, write, and communicate effectively in English
• Ability to prepare professional investigative reports and documentation
• Basic computer proficiency and ability to learn surveillance technologies
• Ability to maintain strict confidentiality regarding financial data, casino procedures, company policies, company promotions, investigations, and guest information
• Ability to understand and comply with Internal Controls, gaming regulations, BHCR training materials, and all HR policies
• Ability to work assigned shift and adapt to changing operational needs

Position Requirements:

• Must be at least 18 years of age
• High school diploma or GED required
• Must be able to obtain and maintain a Kansas Racing and Gaming License
• Ability to communicate effectively by telephone, radio, and in person
• Ability to sit, stand, walk, and maintain visual concentration for extended periods
• Ability to lift up to 10 pounds
• Must be available to work nights, weekends, holidays, and overtime as needed
• Full-Time
• Starting Pay: $18.00 per hour
• Competitive Pay
• Free Meals Every Shift
• 401(k) Plan with Discretionary Match*
• Free Life, Dental & Vision Insurance*
• Health Insurance Packages
• Paid Time Off Program*

*Ask HR for complete details on available benefits.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.