Sportsbook Supervisor - Lead Fast-Paced Ops & Guest Service

Caesars Entertainment; Danville (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Caesars Entertainment in Danville, VA is seeking a sportsbook supervisor to oversee daily sportsbook operations and guest service excellence. You will supervise ticket writers, ensure policy adherence, and resolve guest disputes promptly while maintaining accuracy in bets and records.

The role requires leading a fast-paced team, managing schedules, handling financial transactions, and supporting promotional events to grow business.

Qualifications

• 2+ years of experience in sportsbook operations or a similar role within the gaming industry.
• Must be able to use a computer and relevant software for job-related tasks.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Strong communication and problem-solving skills, with a focus on delivering exceptional guest service.

Responsibilities

• Oversee the day-to-day activities of the sportsbook, ensuring efficient operations and a high level of guest service.
• Supervise, train, and mentor sportsbook ticket writers, ensuring they adhere to policies and provide excellent customer service.
• Address and resolve any guest issues or disputes promptly and professionally, maintaining a positive guest experience.
• Ensure that sportsbook operations comply with all regulatory and company policies, including gaming laws and anti-money laundering protocols.
• Monitor the ticket-writing process to ensure accuracy in bets, payouts, and record-keeping.
• Assist with daily reporting, handle financial transactions, and maintain accurate records of bets placed and payouts made.
• Assist in creating and managing team schedules to ensure adequate coverage during peak and off-peak hours.
• Support sportsbook promotional activities, special events, and marketing initiatives to drive business growth.
• Provide feedback to management on operational improvements and contribute ideas to enhance the guest experience.

Skills

Team leadership

Guest service

Problem solving

Regulatory compliance

Financial transactions

Tools

Ticketing software

POS software

MS Office

Job description

Caesars Entertainment in Danville, VA is seeking a sportsbook supervisor to oversee daily sportsbook operations and guest service excellence. You will supervise ticket writers, ensure policy adherence, and resolve guest disputes promptly while maintaining accuracy in bets and records.

The role requires leading a fast-paced team, managing schedules, handling financial transactions, and supporting promotional events to grow business.