Sportsbook Ops Coordinator - 2nd Line Support (Remote)

Betsson Group; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free lunches Monday through Friday

Comprehensive health insurance

Health allowance

Remote work abroad up to 10 days/yr

Job summary

Betsson Group is seeking a Sportsbook 2nd Line Coordinator to act as a key escalation point for complex sportsbook queries. You will bridge Customer Support, Trading and technical teams while supporting payout review analytics, high-value bets, and pricing discrepancies.

This 24/7 shift-based role requires a passion for sports, knowledge of betting products, and strong English communication. Remote work from abroad is possible up to 10 days annually.

Qualifications

• A genuine passion for sports and sports betting.
• Good knowledge of sports betting products, markets and rules.
• Willingness to work evenings, nights and weekend shifts.
• Proficiency in Microsoft Office and general computer skills.
• Comfortable working under pressure during high-traffic events or incidents.
• Strong communication skills and fluency in English.

Responsibilities

• Provide 2nd line sportsbook support to Betsson Group’s customer service teams across channels.
• Assist Betsson Sportsbook B2B partners with queries and issues related to our sportsbook offering.
• Review and approve high-value payouts through the PRA process, ensuring accuracy of settlement and pricing.
• Identify patterns or recurring issues and proactively suggest improvements.
• Liaise with internal Sportsbook Trading teams and customer support for timely resolutions.
• Collaborate with technical teams and third-party providers to resolve sportsbook issues.
• Report suspected fraudulent betting activity to Team Leads and Payments/Fraud Department.
• Perform other administrative tasks related to Sportsbook as needed.

Skills

Sports betting knowledge

English fluency

Communication skills

Microsoft Office

Job description

Betsson Group is seeking a Sportsbook 2nd Line Coordinator to act as a key escalation point for complex sportsbook queries. You will bridge Customer Support, Trading and technical teams while supporting payout review analytics, high-value bets, and pricing discrepancies.

This 24/7 shift-based role requires a passion for sports, knowledge of betting products, and strong English communication. Remote work from abroad is possible up to 10 days annually.