Customer Service Agent - Nordic speaking

Betsson Group; United States; Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid model

Relocation package

Private health insurance

Wellbeing allowance

Work from home allowance

2 weeks remote work (abroad)

Maternity/paternity leave benefits

Birthday milestone recognition

Job summary

Betsson Group is a leading online gambling company with operations across 20+ countries. The customer service role focuses on assisting Nordic and English-speaking customers via email, chat, and phone, translating promotions, and managing accounts, while upholding responsible gaming practices.

You will work in a multicultural, friendly environment that values skill development and excellence in iGaming customer service, with a hybrid model and relocation support as part of the benefits.

Qualifications

• Requirements: strong communication in English and a Nordic language.
• Proficiency in Microsoft Office.
• Background in customer service (face-to-face, online, or via phone).
• Ability to multitask and manage time effectively.
• Additional language skills are a plus.

Responsibilities

• Assist Nordic-speaking and English-speaking customers via email, chat, and telephone.
• Collaborate with your team to achieve customer satisfaction and KPIs.
• Translate promotional texts and surveys into your local language.
• Manage customer accounts.
• Follow company policies regarding player safety and responsible gaming.

Skills

Strong communication

Multitasking

Time management

Customer service

Nordic language

Tools

Microsoft Office

Job description

Betsson Group is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.

Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.

The Role:

The customer service role at Betsson Group involves assisting Nordic and English-speaking customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.

Responsibilities:

• Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
• Collaborate with your team to achieve the best customer satisfaction and other KPIs
• Translate promotional texts and customer surveys into your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

Requirements:

• Strong communication skills in English and a Nordic language, both written and verbal
• Proficiency in Microsoft Office
• Background in customer service (face-to-face, online, or via phone calls)
• Ability to multitask and manage time effectively
• Additional language skills are considered a plus

Benefits:

• Lunch provided between Monday to Friday on site
• Wellbeing allowance per year
• Work from home allowance
• Hybrid model
• 2 weeks of remote work (abroad)
• Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
• Milestone birthday
• Private Health Insurance
• Temporary Total Disability & Personal Accident Insurances
• Life & Corporate Travel Insurance
• Discounts with local companies in Malta
• Optional Pension Plan
• Relocation Package (flights, 4 weeks of free accommodation, cash bonus)

Good to know:

• Start date: Every second week, training provided
• Salary: Base salary + bonus scheme
• Rotating shift-based work
• Location: Malta, St Julians