EMEA Odds & Trading Support Specialist

GRID eSports GmbH; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

GRID eSports GmbH is seeking a proactive Support Operator to assist sportsbook customers and internal stakeholders with GRID's Odds products. You will investigate queries and operational alerts, communicate clearly with customers, and help resolve issues affecting GRID's trading-related services.

Join a global, customer-first Support Organization and continuously expand knowledge of esports, betting markets, and product behavior. Weekend shifts may be required in a fast-paced environment.

Qualifications

• Previous experience in customer-facing Support, Operations, or similar roles.
• Excellent written and verbal communication skills.
• Ability to learn new products, services, and workflows quickly.
• Ability to investigate issues and gather relevant information.
• Strong problem-solving skills.
• Experience with collaborative tools such as Slack, G-Suite, Jira, and Teams.
• Interest in esports, betting, or data-driven products.
• Ability to work in a fast-paced operational environment.
• Willingness to work shifts and weekends if required.
• Excellent written and spoken English; other languages a plus.
• Experience working in sportsbook, betting, or trading environments.
• Understanding of betting markets and settlement processes.
• Understanding of esports tournament structures, formats, and rules.
• Experience supporting B2B customers.
• Familiarity with data feeds, APIs, or technical products.

Responsibilities

• Act as the primary contact for sportsbook customers regarding GRID's Odds products.
• Respond to customer queries and operational alerts in a timely manner.
• Support customers with questions on fixture coverage, market coverage, and settlement.
• Gather and validate information to determine issue nature and impact.
• Escalate issues to internal teams when necessary.
• Help improve GRID product suite from customer feedback and defects identified.
• Log and track operational, product, and service issues.
• Develop knowledge of esports, sportsbook operations, betting markets, and GRID products.

Skills

Customer-facing experience

Attention to detail

Excellent written and verbal comms

Fast learner

Investigate issues

Problem solving

English proficiency

Ability to work in fast-paced ops

Willingness to work shifts/weekends

Team collaboration

Tools

Slack

G-Suite

Jira

Teams

Job description

GRID eSports GmbH is seeking a proactive Support Operator to assist sportsbook customers and internal stakeholders with GRID's Odds products. You will investigate queries and operational alerts, communicate clearly with customers, and help resolve issues affecting GRID's trading-related services.

Join a global, customer-first Support Organization and continuously expand knowledge of esports, betting markets, and product behavior. Weekend shifts may be required in a fast-paced environment.