Sportsbook Operations Lead (Odds & Compliance)

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 60,000 - 90,000; Full time

Job summary

Sandia Resort & Casino seeks an experienced Sportsbook Supervisor to oversee daily sportsbook operations under the GM of Casino Operations. You will manage staff, monitor odds-making, line movement, and ensure compliance with gaming regulations.

You will also coordinate with gaming operations, prepare reports, and resolve guest issues with sound judgment and excellent guest service. This role requires English fluency and a solid understanding of casino operations.

Qualifications

• Must be able to speak, read, write and understand English.
• Ability to manage, coordinate, direct, and assign work.
• Ability to work independently and exercise good judgment in handling a variety of situations.
• Excellent Guest service skills.
• Excellent verbal and written communication skills.
• Ability to respond calmly when handling guests needs.
• Ability to develop and implement policies and procedures.
• Ability to assist in administering a departmental budget.
• Comprehensive understanding of odds-making and sports betting practices and procedures.
• Knowledge of Casino operations, Tribal, federal and state reporting requirements.

Responsibilities

• Manages the sportsbook daily activities.
• Assists the General Manager of Gaming Operations in the oversight of sports betting and ensures compliance with federal and state gaming regulations.
• Performs mathematical operations quickly and accurately within the application of odds-making and line movement.
• Assists the General Manager of Gaming Operations with the completion of casino paperwork and correspondence.
• Manages, monitors, and tutors supervisory staff and ticket writers as they write and pay tickets.
• Assists the department director in accomplishing staff results by training Team Members; communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining Team Members; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Ensures the department has all the needed supplies for day-to-day operations.
• Acts independently to resolve Guest/Team Member issues, exercising good fiscal and business judgment.
• Performs other duties as assigned.

Job description

Sandia Resort & Casino seeks an experienced Sportsbook Supervisor to oversee daily sportsbook operations under the GM of Casino Operations. You will manage staff, monitor odds-making, line movement, and ensure compliance with gaming regulations.

You will also coordinate with gaming operations, prepare reports, and resolve guest issues with sound judgment and excellent guest service. This role requires English fluency and a solid understanding of casino operations.