Customer Support Specialist I

Marucci Sports, LLC.; Baton Rouge (LA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible Spending Accounts

401k plan with employer matching

Job summary

Marucci Sports seeks a Customer Service Representative to provide professional, friendly support by phone, email, and chat. You will answer inquiries, process orders, and help resolve issues to ensure a positive customer experience.

The role emphasizes strong communication, problem solving, and the ability to handle high-paced periods with care for customers and product knowledge. Equal opportunity employer.

Qualifications

• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Sales and customer service skills.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Strong analytical and problem-solving skills.

Responsibilities

• Interact with customers via telephone, email, or chat to provide product support.
• Collect and enter orders for products or services.
• Field questions and forward to specialist as needed.
• Ensure actions are taken to resolve customer issues.
• Maintain customer accounts and interaction records.
• Perform other related duties as assigned.

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Marucci Sports seeks a Customer Service Representative to provide professional, friendly support by phone, email, and chat. You will answer inquiries, process orders, and help resolve issues to ensure a positive customer experience.

The role emphasizes strong communication, problem solving, and the ability to handle high-paced periods with care for customers and product knowledge. Equal opportunity employer.