Product Support Specialist – Tech Troubleshooter & Trainer

TrackMan; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Trackman in Phoenix, AZ is seeking a Product Specialist for the Business Tools team. You will deliver exceptional customer experiences, interface with internal and external teams, and resolve complex technical issues across Trackman applications.

Responsibilities include onboarding calls, troubleshooting, documenting knowledgebase content, training staff, and maintaining system performance across hardware and software. Strong communication and problem-solving are essential.

Qualifications

• Experience delivering technical support to customers and internal teams.
• Strong communication, planning and problem-solving abilities.
• Familiarity with hardware and software environments.

Responsibilities

• Provide assistance, advice, problem solving, and technical information to customers regarding Trackman applications.
• Organize and prioritize tasks to meet schedules and deadlines.
• Deliver onboarding calls for Booking and Payments according to process.
• Identify root causes and resolve problems; monitor sites and communicate status.
• Log issues, explore trends, and contribute to platform enhancements.
• Create knowledgebase content and train internal personnel on Trackman hardware/software.
• Resolve complex issues escalated from Tier 1 and management; conduct testing and validation.
• Possibly travel or on-site testing in the local area.

Skills

Customer service

Technical support

Communication

Problem solving

Job description

Trackman in Phoenix, AZ is seeking a Product Specialist for the Business Tools team. You will deliver exceptional customer experiences, interface with internal and external teams, and resolve complex technical issues across Trackman applications.

Responsibilities include onboarding calls, troubleshooting, documenting knowledgebase content, training staff, and maintaining system performance across hardware and software. Strong communication and problem-solving are essential.