Sports Retail Guest Experience Associate

Rally House; East Lansing (MI); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House in East Lansing, MI is seeking a Teammate to create a welcoming, energetic customer experience and help drive store success. You will support sales, merchandising, and daily operations with a teamwork-driven approach and a focus on customer-first service.

The role emphasizes engaging with fans, following store playbooks, and contributing to a positive, high-energy environment. Must be 16+ and able to lift up to 50 lbs.

Qualifications

• No formal degree required; 16+ years old.
• Previous customer-facing experience preferred.
• Able to stand/walk for extended periods and lift up to 50 pounds.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere on the floor.
• Complete assigned tasks accurately and on time; follow playbooks and safety guidelines.
• Report operational issues, shortages, or concerns to leadership.
• Perform merchandising tasks: folding, hanging, replenishment, and recovery.
• Support floor moves and transitions under leadership guidance.
• Deliver a welcoming, energetic customer experience using the Rally House Party model.
• Engage customers, identify needs, and recommend products; resolve basic issues and escalate when needed.

Skills

Customer service

Teamwork

Communication

Time management

Enthusiastic attitude

Job description

Rally House in East Lansing, MI is seeking a Teammate to create a welcoming, energetic customer experience and help drive store success. You will support sales, merchandising, and daily operations with a teamwork-driven approach and a focus on customer-first service.

The role emphasizes engaging with fans, following store playbooks, and contributing to a positive, high-energy environment. Must be 16+ and able to lift up to 50 lbs.