Sports CRM Coordinator

Equiliem; Fort Lauderdale (FL); In loco; USD 45.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Payroll Payment Options

Descrizione del lavoro

Equiliem in Fort Lauderdale, FL is seeking a Sports CRM Coordinator to manage scheduled and real-time customer messaging for major live sporting events (NFL, college football, UFC, UEFA, PGA Tour).

You will execute push notifications and support email and in-app campaigns to deliver timely, accurate content to subscribers, collaborating with CRM, editorial, and digital content teams to maintain schedules and performance.

Competenze

• 1 to 3 years of experience in CRM, lifecycle marketing, mobile messaging, or push notification operations.
• Hands-on experience with a push notification or messaging platform such as Braze or SFMC.
• Experience executing time-sensitive campaigns during live events.
• Working knowledge of CRM best practices, campaign setup and audience engagement.
• Knowledge of at least one sport such as NFL, college football, combat sports, soccer, or golf.

Mansioni

• Execute scheduled and real-time push notifications for live sporting events, including reminders, game updates, scores, and highlights.
• Monitor live events and send timely notifications for key moments.
• Quality-check all notifications for content accuracy, deep links, personalization, and timing.
• Troubleshoot messaging issues in real time and escalate platform or content problems.
• Coordinate with editorial and digital content teams for content availability and real-time updates.
• Maintain the sports messaging calendar across events and seasons.
• Prepare campaign briefs, message copy, and templates before scheduled coverage.
• Support CRM operations including campaign setup, scheduling, QA, and cross-channel execution.
• Track and report performance metrics such as open rates and click-through rates.
• Identify trends and opportunities to improve audience engagement.
• Maintain messaging playbooks and escalation procedures.
• Conduct post-season reviews to improve future campaign execution.

Conoscenze

CRM experience

Push notifications

Live events

Cross-team collaboration

Strumenti

Braze

SFMC

Descrizione del lavoro

Sports CRM Coordinator

Location: Fort Lauderdale, FL

Schedule/Shift: Wednesday-Sunday, with flexible daytime, evening, weekend, and holiday hours based on the live sports schedule

Pay: $33.00 - $35.00 per hour 26-11092

Job Summary

The Sports CRM Coordinator manages scheduled and real-time customer messaging for major live sporting events, including NFL, college football, UFC, UEFA, and PGA Tour coverage. This role executes push notifications and supports email and in-app campaigns to deliver timely, accurate, and engaging content to subscribers. The coordinator collaborates with CRM, editorial, and digital content teams to support live event coverage, maintain campaign schedules, monitor performance, and improve audience engagement.

Job Responsibilities

• Execute scheduled and real-time push notifications for live sporting events, including event reminders, fight alerts, game updates, scores, results, highlights, and video-on-demand availability.
• Monitor live sporting events and send timely notifications for key moments, including kickoffs, fight starts, finals, upsets, and overtime.
• Quality-check all notifications for content accuracy, deep links, personalization, and timing before and during live events.
• Troubleshoot messaging issues in real time and promptly elevate platform or content problems.
• Coordinate with editorial and digital content teams to confirm content availability, embargoes, and real-time updates.
• Maintain the sports messaging calendar across events and seasons, coordinating campaign timing and avoiding conflicts with other CRM initiatives.
• Prepare campaign briefs, message copy, and templates before scheduled sports coverage.
• Support ongoing CRM operations, including campaign setup, scheduling, quality assurance, and cross-channel execution.
• Track and report campaign performance, including open rates, click-through rates, and opt-outs.
• Identify performance trends, anomalies, and opportunities to improve audience engagement.
• Maintain messaging playbooks, event timing templates, and escalation procedures.
• Conduct post-season reviews and update operational playbooks to improve future campaign execution.

Job Requirements

• 1 to 3 years of experience in CRM, lifecycle marketing, mobile messaging, or push notification operations.
• Hands-on experience with a push notification or messaging platform, such as Braze, Salesforce Marketing Cloud (SFMC), or an equivalent system.
• Experience executing time-sensitive campaigns during live events, beyond pre-scheduled messaging.
• Working knowledge of CRM best practices, campaign setup, audience engagement, and messaging quality assurance.
• Knowledge of at least one relevant sport, such as NFL or college football, combat sports, soccer, or golf.
• Strong attention to detail and the ability to maintain accuracy under time pressure.
• Excellent written and verbal communication skills, particularly when collaborating with editorial and content teams.
• Ability to troubleshoot issues, elevate problems quickly, and manage competing priorities.
• Flexibility to work daytime, evening, weekend, and holiday hours according to the live sports schedule.
• Ability to work onsite full time in Fort Lauderdale, Florida.

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

Benefits

We offer a comprehensive benefits package to our employees, which includes:

• Medical Insurance
• Vision & Dental Insurance
• Life Insurance
• Matching 401(k)
• Commuter Benefits
• Employee Discounts & Rewards
• Payroll Payment Options

Future Communication Consent

By applying, you are providing consent for Equiliem to engage with you via phone calls, AI-generated calls, AI-generated text messages, standard text messages, and/or emails to share job opportunities. Consistent with our Privacy Policy, information obtained will not be shared with third parties for marketing or promotional purposes. Message frequency may vary for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You may reply STOP to cancel or HELP for assistance.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or [phone].