Sports, CRM Operations Coordinator

Avispa Technology; Fort Lauderdale (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Group medical, dental, vision, life

Retirement savings program

PSL

Job summary

Avispa Technology is seeking a Sports, CRM Operations Coordinator to own real-time and scheduled push notifications for major live sports events, while supporting broader CRM operations. This onsite role is based in Fort Lauderdale, FL, with a 9-month assignment and 40 hours per week.

You will execute time-sensitive messages across NFL, college football, UFC, UEFA, and PGA Tour, ensure QA accuracy, maintain calendars, and collaborate with editorial teams to optimize timing and content.

Qualifications

• 1–3 years of CRM, lifecycle marketing, or push notifications experience.
• Hands-on with a push/messaging platform such as Braze or Salesforce Marketing Cloud.

Responsibilities

• Execute push notifications, email and in-app messages during live and upcoming events across NFL, college football, UFC, UEFA, and PGA Tour.
• QA all sends for accuracy, troubleshoot in real time, and coordinate with sports editorial teams on timing and content.
• Maintain the sports send calendar and prepare briefs, copy, and templates for weekend windows.
• Support routine CRM operations, including QA, scheduling, and campaign setup; report performance.
• Maintain playbooks and run an off-season retro and playbook refresh each summer.

Skills

CRM

Push notifications

Lifecycle marketing

Tools

Braze

Salesforce Marketing Cloud

Job description

Sports, CRM Operations Coordinator PMOUNTJP00001831

• Hourly pay: $35/hr
• Worksite: Leading digital streaming network (Fort Lauderdale, FL 33309 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 9 Month Assignment

A leading digital streaming network seeks a Sports, CRM Operations Coordinator to own real-time and scheduled push notification execution for major live sports events while supporting broader CRM operations.

Sports, CRM Operations Coordinator Responsibilities:

• Execute push notifications, plus email and in-app messages as needed, for live and upcoming events across the NFL, college football, UFC, UEFA, and PGA Tour, including fight night alerts, game-day reminders, score and result pushes, and highlight and VOD availability, monitoring events in real time to send time-sensitive messages tied to key moments such as kickoffs, fight starts, finals, upsets, and overtime.
• QA all sends for accuracy, including deep links, personalization, and timing, before and during live windows, troubleshoot send issues in real time, elevate platform or content problems quickly, and partner with sports digital editorial teams on content availability, embargoes, and real-time updates that inform timing and messaging.
• Maintain the sports send calendar across all sports and seasons, coordinating beat dates and deconflicting against other CRM programs and audience fatigue limits, and prepare briefs, copy, and templates ahead of each weekend window.
• Support business-as-usual CRM operations, including send QA, scheduling, and campaign setup across channels, and report weekly and post-event performance (opens, CTR, opt-outs), flagging anomalies and optimization opportunities.
• Maintain send playbooks, timing templates, and escalation contacts for recurring events, and run an off-season retro and playbook refresh each summer.

Sports, CRM Operations Coordinator Qualifications:

• 1-3 years of experience in CRM, lifecycle marketing, or push notifications, with working knowledge of CRM best practices.
• Hands-on experience with a push/messaging platform such as Braze, Salesforce Marketing Cloud, or similar.
• Comfort working live, time-pressured sends during games and events, not just pre-scheduled campaigns.
• Strong attention to detail and QA discipline under time pressure.
• Working knowledge of football (NFL/college football), combat sports, soccer, or golf.
• Excellent cross-functional communication skills, particularly with editorial and content partners.
• Flexibility to work day, night, and weekend hours based on the sports event schedule.

Shift:

• Wednesday through Sunday with live weekend coverage every week of the year.
• Occasional flexibility for select Tuesday/Wednesday UEFA matchdays and holiday events. Schedule is adjusted to a standard 40 hours based on the events calendar.