SPOC Manager (Fully Remote)

LoanCare; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition reimbursement

Other benefits

Job summary

LoanCare is seeking a seasoned leader to oversee daily loss mitigation operations within our mortgage servicing environment. You will drive customer-focused strategies, coach supervisors, and partner with Compliance, Legal, Quality, and Operations to ensure excellence in performance and compliance.

The role requires long-form leadership experience in mortgage servicing, a deep understanding of loss mitigation, and the ability to optimize mortgage systems and processes across teams.

Qualifications

• 6-8 years mortgage servicing experience and 5+ years in a leadership role.
• Strong knowledge of loss mitigation and mortgage systems.

Responsibilities

• Lead daily SPOC operations, ensuring compliant and customer-focused loss mitigation.
• Coach staff, monitor metrics, and implement process improvements.
• Partner with Compliance, Legal, Quality, and Operations.

Skills

Leadership

Operations management

Process improvement

Collaboration

Customer focus

Tools

Mortgage systems

Job description

• Lead daily SPOC operations, ensuring compliant and customer-focused loss mitigation.
• Manage supervisors, develop strategies, and drive performance.

What You'll Do:

• Coach staff, monitor metrics, and implement process improvements.
• Partner with Compliance, Legal, Quality, and Operations.

Qualifications:

• 6-8 years mortgage servicing and 5+ years leadership.
• Strong knowledge of loss mitigation and mortgage systems.

Total Rewards:

• Medical, dental, vision, 401(k), tuition reimbursement, and more.

LoanCare

LoanCare is a full-service mortgage loan subservicer that helps banks, credit unions, and homeowners with loan servicing and loss mitigation. Backed by Fidelity National Financial, a Fortune 500 company, it fosters a culture of integrity, innovation, and collaboration.