Mortgage Claims Supervisor - Remote

LoanCare; United States; On-site; USD 52,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Wellness resources

Employee recognition

Tuition reimbursement

Job summary

LoanCare is seeking a Claims Supervisor to lead the Claims Department, ensuring compliance and top performance across staff and processes. The role involves overseeing audits, coaching, and adapting to changing volumes while providing regular loan status updates to clients.

The ideal candidate has extensive mortgage servicing experience, supervisory skills, and strong communication abilities. This position offers flexibility to work remotely within the United States.

Qualifications

• 6+ years in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
• 2+ years of supervisory experience.
• Strong knowledge of mortgage industry practices and claims processing for HUD, FHLMC, FNMA, VA.

Responsibilities

• Supervise and direct the Claims Department to ensure compliance with policies, investor guidelines, and laws.
• Improve staff performance through goal setting, training, and coaching.
• Monitor audits and ensure claims meet investor/agency requirements.
• Assist with procedures to increase efficiency and adapt to changes.
• Provide loan status updates for client calls.
• Review department quality reviews for audits.
• Navigate fluctuations in volume to maintain success.
• Conduct monthly one-on-one meetings and scorecards with reports.

Skills

Supervisory leadership

Mortgage industry knowledge

Claims processing

Written communication

Time management

Microsoft Excel

Staff coaching

Tools

LPS-MSP

Job description

Overview

We are seeking to fill the role of Claims Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Supervise and direct the activities of the Claims Department to ensure compliance with internal policies and procedures, investor guidelines, and applicable state/federal laws and regulations.
• Enhance staff performance through goal setting, training, and coaching when applicable.
• Monitor internal/external audit findings to ensure claims are filed in accordance with investor/agency/insurer requirements.
• Participate in the implementation/development of procedures to increase efficiency; adjust to required changes when necessary.
• Provide daily/weekly/monthly loan status in preparation of client calls as required/scheduled.
• Review/approve department quality review responses to both internal and external audits.
• React to and successfully navigate changes in daily/weekly volume to ensure continued success within the department.
• Conduct monthly one-on-one meeting and performance scorecard for direct reports.
• Facilitate and assist with training as necessary for both new and existing employees.
• Review exception report for system data integrity and provide trends to management as applicable.
• Resolve escalations from team members within the Supervisor’s scope of responsibility.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 6+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
• 2+ years of supervisory experience.
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing for HUD, FHLMC, FNMA, and VA.
• Strong knowledge of foreclosure process and appropriate guidelines.
• Strong leadership and management skills.
• LPS-MSP (Mortgage Servicing Platform) experience.
• Ability to motivate and train staff.
• Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically, Excel and Word.
• Ability to maintain strict confidentiality.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, fina ncial , lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$52,400 - 88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Who We Are

About us …

LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 2011. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.