(SPM) Product Owner

Gov Services Hub; Grand Rapids (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gov Services Hub in Grand Rapids, MI is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of hands-on work to guide the buildout of SPM solutions aligning with business objectives.

As a bridge between stakeholders and technical teams, you will own the product backlog, manage end-to-end delivery, and drive dashboards, reporting, and continuous improvement while ensuring documentation matches current processes and system functionality.

Qualifications

• Minimum 2–5 years on the ServiceNow platform focusing on Strategic Portfolio Management (SPM).
• CSA and/or SPM implementation certification preferred.
• Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design advantageous.

Responsibilities

• Organize and prioritize the product backlog and refine user stories and acceptance criteria.
• Enhance Demand, Resource, EAP, and Waterfall modules and improve dashboards and reporting.
• Manage end-to-end delivery of SPM features from ideation to deployment.
• Collaborate with stakeholders, architects, developers, and ScrumMasters to translate requirements into deliverables.
• Lead testing efforts including UAT to ensure quality deliverables.

Skills

Product backlog management

Stakeholder collaboration

Agile frameworks

SDLC

CSDM

Data analytics

UAT

Education

CSA

Certified Implementation Specialist – SPM

Agile certifications (Scrum Master / Product Owner / SAFe Agilist)

Tools

ServiceNow SPM

Job description

Grand Rapids, United States | Posted on 10/03/2025

Job Title: (SPM) Product Owner
Location: Grand rapids, MI - Hybrid must be willing to work onsite M-W

Job Description:

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Product Ownership

• Organize and prioritize theproductbacklog, refining user storiesand acceptance criteria.
• Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfallmodules.
• Manage continual improvement around dashboarding and reporting capabilities.
• Oversee end-to-end delivery ofSPMfeatures, from ideation todeployment.
• Ensure documentation matches current state of process and system.
• Manage testing plan(s) forSPMfor bi-annual upgrades.

Stakeholder Collaboration

• Work closely with business stakeholders, architects, developers, and ScrumMasters to capture requirements and translate them into actionabledeliverables.
• Conductproductdemonstrations for stakeholders and gather feedbackfor continuous improvement.

Technical Oversight

• Provide subject matter expertise on ServiceNowSPMmodules,including configuration, workflows, and customizations.
• Collaborate on technical designs and ensure adherence to ServiceNow bestpractices.
• Lead testing efforts, including User Acceptance Testing (UAT), to ensurequality deliverables.

Requirements

Qualifications

Experience:

• Minimum of 2-5 years working on the ServiceNow platform with a focus onStrategic Portfolio Management (SPM).

Certifications (Preferred):

• Certified ServiceNow Administrator (CSA).
• Certified Implementation Specialist –SPM.
• Agile certifications such as Scrum Master,ProductOwner, SAFeAgilist, or Kanban System Design.

Technical Skills:

• Strong knowledge of ServiceNowSPMmodules, including portfoliomanagement, demand management, and resource management.
• Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.
• Familiarity with Common Service Data Model (CSDM) and dataanalytics/reporting.

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

• Collaborating with prospective users and clients to understand and anticipatetheir needs and translate them intoproductrequirements
• Defining the vision for the team’sproduct
• Creating aproductroad map based on this vision
• Managing theproductbacklog and prioritizing them based onchanging requirements
• Overseeing all stages ofproductcreation including design anddevelopment
• Developing user stories
• Monitoring and evaluatingproductprogress at each stage of theprocess
• Liaising with theproductteam and end-users to deliver updates
• Participating in Scrum meetings andproductsprints