Enterprise PMO Operations Manager

TalentBridge; Atlanta (GA); Hybrid; USD 113,000 - 139,000; Full time

Benefits offered by this job

401(k)

Paid vacation

Vision benefits

Dental insurance

Job summary

A prominent IT solutions firm in Atlanta is seeking an Enterprise PMO Operations Manager to oversee the ServiceNow SPM platform. This role requires strong operational skills, effective roadmap management, and the ability to support senior leadership. The ideal candidate has 12-18 months of experience with ServiceNow SPM, customer-facing soft skills, and a proactive mentality. This full-time position offers a hybrid work model and competitive compensation, along with benefits like 401(k) and paid vacation.

Qualifications

• 12-18 months of hands-on experience with ServiceNow SPM.
• Experience in administrative or operations role supporting SPM.
• Strong written and verbal communication skills.

Responsibilities

• Create and manage SPM roadmaps ensuring alignment with business objectives.
• Own and manage the SPM process and governance support queue.
• Provide real-time support to Program Managers and leadership teams.

Skills

SPM dashboard and roadmap configuration

Customer-facing soft skills

Organizational and prioritization abilities

Tools

ServiceNow

Job description

Enterprise PMO Operations Manager (ServiceNow SPM)

Location: Atlanta, GA (Hybrid - 3 days onsite) Employment Type: Direct Hire Compensation: $113,000-$139,000 base + 5% bonus target Benefits: 401(k), paid vacation, vision, dental

Role Summary

The Technology & Operations (T&O) Enterprise PMO is standing up a centralized organization to govern portfolio operations across all T&O pillars. Strategic Portfolio Management (SPM) is the system of record that provides a unified operating picture of all work in flight so executive leadership, including the Chief Technology Officer, can see progress versus plan.

The Enterprise PMO Operations Manager serves as the operational owner of Business-As-Usual (BAU) execution within SPM, acting as the leader of roadmap management, governance operations, and the enterprise support queue. This role is critical to ensuring the stability, adoption, and operational success of SPM during a period of high transformation and corporate separation activity.

This is a hands‑on, customer‑facing SPM administrative and operations role supporting Program Managers, Directors, and Senior Directors.

Key Responsibilities

Strategic Portfolio & Roadmap Management - 30%

• Create and manage SPM roadmaps to ensure alignment with business objectives
• Drive visibility into progress versus plan while supporting technological innovation
• Ensure roadmap accuracy to support executive‑level reporting and decision‑making

SPM Process & Governance Support - 60%

• Own and manage the SPM process and governance support queue
• Ensure timely and accurate resolution of all SPM-related support requests
• Proactively triage requests and determine proper resolution paths
• Drive support requests to closure or hand‑off to break/fix queues as appropriate through ServiceNow
• Serve as the front‑line operational steward of the SPM platform
• Provide real‑time support to Program Managers and leadership teams
• Walk Directors and Senior Directors through SPM via live screen sharing and system walkthroughs

Knowledge Management - 10%

• Maintain the Enterprise PMO site in SharePoint
• Ensure content remains current and relevant, including:

1. FAQs
2. Operational playbook
3. Knowledge articles
4. Training documentation

The Essentials

Expert knowledge of SPM dashboard and roadmap configuration and management

Self‑starter mentality with proactive ownership of support requests

Strong customer‑facing soft skills that naturally put users at ease

Ability to balance approachability with decisiveness to drive support requests to proper resolution

Sound judgment in escalating or redirecting issues to appropriate break/fix teams

High emotional intelligence with the ability to operate confidently with senior leadership

Required Qualifications

• 12-18 months of hands‑on experience with ServiceNow SPM
• Experience in an administrative, operations, or governance‑focused role supporting SPM or Enterprise PMO tools
• Strong understanding of applied vs. direct tasks within SPM
• Prior experience supporting Program Managers, Directors, and Senior Directors
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational and prioritization abilities in a fast‑paced environment

Certifications

SPM certification is NOT required. Organization is willing to sponsor SPM certification after hire.

Why This Role Matters

This role operates at the center of enterprise execution visibility and portfolio governance. As the organization moves through transformation and separation initiatives, this individual ensures that SPM remains a trusted, stable, and disciplined platform that leadership relies on to guide enterprise execution.

Additional Information

Mid‑Senior level • Full‑time • Information Technology and Project Management • Entertainment Providers