Scrum Master

Motion Recruitment; United States; Remote; USD 96,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k)

Voluntary Life Insurance

Disability Insurance

401(k)

Identity Protection

529 College Saver Plan

Job summary

A leading recruitment firm is seeking a Scrum Master to support Agile delivery for a major ServiceNow Strategic Portfolio Management initiative. This remote role involves guiding teams in Agile practices and facilitating ceremonies while managing backlog and collaborating with stakeholders. Candidates should have proven experience in roles combining Scrum Master, Product Owner, or Business Analyst, alongside a strong understanding of ServiceNow SPM capabilities. Strong facilitation and communication skills are essential for success.

Qualifications

• Experience as a Scrum Master, Product Owner, or Business Analyst in Agile.
• Ability to facilitate Agile ceremonies and practices.
• Strong understanding of ServiceNow SPM capabilities.

Responsibilities

• Serve as the Scrum Master for Agile teams, ensuring Scrum adherence.
• Facilitate Agile ceremonies.
• Act as a Product Owner partner to define priorities.

Skills

Agile facilitation skills

Stakeholder management

Communication skills

Scrum principles

Conflict-resolution skills

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Agile tools

Job description

Overview

Scrum Master - ServiceNow (Strategic Portfolio Management, SPM Module)

Location: Remote

Duration: 12+ Month Contract (Ongoing)

We are seeking an experienced Scrum Master / Product Owner / Business Analyst to support Agile delivery for a major ServiceNow Strategic Portfolio Management (SPM) initiative. This role is ideal for someone who can serve as a servant leader while also contributing to backlog ownership, business analysis, and stakeholder collaboration.

The ideal candidate has strong Agile facilitation skills, experience working directly with business and technical teams, and a solid understanding of ServiceNow SPM capabilities, including demand, portfolio, and project management processes.

Responsibilities

• Serve as the Scrum Master for one or more Agile teams, ensuring adherence to Scrum principles and delivery of high-quality solutions.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Act as a Product Owner partner, helping define priorities, manage backlog readiness, and ensure alignment with strategic business goals.
• Perform business analysis functions, gathering requirements, documenting user stories, and translating business needs into actionable work items.
• Collaborate with stakeholders to support strategic portfolio planning and initiative execution within ServiceNow SPM.
• Remove impediments, manage risks, and foster an environment of collaboration and transparency across teams.
• Track and report on Agile metrics such as velocity, burndown, and delivery progress.
• Promote continuous improvement and help teams mature in Agile practices.
• Support organizational adoption of Agile frameworks and delivery best practices within a modernization program.

Qualifications

• Proven experience in a blended Scrum Master / Product Owner / Business Analyst role within an Agile environment.
• Strong understanding of Scrum, Kanban, and Agile principles.
• Excellent facilitation, communication, stakeholder management, and conflict-resolution skills.
• Ability to influence without direct authority and build strong cross-functional relationships.
• ServiceNow platform experience strongly preferred, particularly within Strategic Portfolio Management (SPM).
• Experience working in compliance-driven or regulated environments is beneficial.
• Exceptional communication, presentation, and interpersonal skills.
• Scrum certification (CSM, SAFe Scrum Master, or equivalent) preferred.

Preferred Skills

• Hands-on knowledge of ServiceNow SPM modules such as Demand Management, Portfolio Management, Project Management, and Resource Planning.
• Experience supporting digital transformation, modernization, or enterprise-scale ServiceNow implementations.
• Strong analytical, problem-solving, and documentation skills.
• Familiarity with ITIL processes and enterprise governance models.

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Benefits

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k)
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.