Split Case Order Resolution Lead

Simon & Schuster; Jackson (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Simon & Schuster is seeking an organized, hands-on Split Case Order Resolution Lead to oversee the incomplete carton area and route items back to Split Case for completion before returning to Packing.

The role manages daily flow, organization, and tracking of incomplete cartons and leads runners responsible for moving cartons between departments. Collaboration with Split Case, Replenishment, Packing, and Inventory Control is essential to resolve missing items and meet shipping commitments.

Qualifications

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Effective interpersonal and communication skills across departments and shifts.
• Experience leading employees, assigning work, and coordinating daily workflow.
• Proficiency with Warehouse Management Systems and RF devices.

Responsibilities

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, and directions from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring items are added and status updated.
• Maintain clear aisles and staging areas to support safe carton movement.

Skills

Organizational skills

Communication skills

Leadership experience

Multitasking & prioritization

Education

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

RF devices

Job description

Simon & Schuster is seeking an organized, hands-on Split Case Order Resolution Lead to oversee the area where incomplete cartons are held and routed back to Split Case for order completion before returning to Packing.

This role manages the daily flow, organization, and tracking of incomplete cartons and leads a team of runners responsible for moving cartons between departments. Working closely with Split Case, Replenishment, Packing, and Inventory Control, the supervisor helps resolve missing-item issues, prevent backlogs, and ensure orders are completed accurately and in time to meet shipping commitments.

Key Responsibilities

Area Management and Order Completion

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, additional picking, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, time awaiting completion, and direction from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons throughout the shift, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring required items have been added and carton status is accurately updated.
• Maintain clear aisles and orderly staging areas to support safe, efficient carton movement.

Team Leadership

• Lead, assign, and coordinate the daily work of runners responsible for moving incomplete and completed cartons between designated areas.
• Adjust assignments and runner coverage as priorities and carton volumes change throughout the shift.
• Train employees on carton handling, routing, scanning, tracking, and department procedures.
• Set clear expectations for accuracy, productivity, communication, and safe work practices.
• Monitor team performance, provide coaching, and address concerns in partnership with department leadership.
• Communicate outstanding work, priorities, and unresolved issues during shift transitions.

Problem Resolution and Department Coordination

• Partner with Split Case, Replenishment, Packing, and Inventory Control to research missing items and resolve barriers to order completion.
• Use the Warehouse Management System and RF devices to review order details, inventory availability, replenishment status, and carton locations.
• Coordinate with department leaders to ensure cartons requiring additional work receive timely attention.
• Identify recurring causes of incomplete cartons and recommend improvements to reduce delays, unnecessary handling, and repeat issues.
• Communicate carton backlogs, urgent orders, and staffing needs to operations leadership.

Performance and Safety

• Track incomplete carton volume, time awaiting completion, completion rates, and other established department measures.
• Support applicable Labor Management standards while maintaining order accuracy and safe work practices.
• Reinforce company policies, standard operating procedures, and equipment safety requirements.
• Perform other related duties as assigned.

Qualifications and Requirements

• Previous experience in warehouse or distribution operations, preferably in split case picking, replenishment, packing, or order fulfillment.
• Prior experience leading employees, assigning work, and coordinating daily workflow.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to research order issues, follow through on outstanding work, and recognize when escalation is needed.
• Working knowledge of Warehouse Management Systems and RF devices.
• Basic computer skills and the ability to maintain accurate tracking records and operational reports.
• Effective interpersonal and communication skills, with the ability to work across departments and shifts.
• Strong attention to detail and a commitment to order accuracy and timely completion.
• Ability to stand and walk throughout the shift and lift up to 50 pounds.
• Ability to follow and reinforce all company safety policies and procedures.
• Flexibility to work overtime as required by operational needs.
• High school diploma or equivalent preferred.