Carton Flow Lead — Split Case & Order Completion

SimonsChustr; Jackson (TN); On-site; USD 52,000 - 78,000; Full time

Job summary

Simon & Schuster is seeking a hands‑on Split Case Order Resolution Lead to manage incomplete cartons, coordinate routing to completion, and ensure timely orders for packing and shipping. The role leads runners, collaborates with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items and prevent backlogs.

The ideal candidate has warehouse operations experience, prior people leadership, strong organization, and familiarity with RF devices and WMS systems.

Qualifications

• Experience in warehouse or distribution operations.
• Experience leading employees and coordinating daily workflow.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to research order issues and escalate when needed.
• Working knowledge of Warehouse Management Systems and RF devices.
• Basic computer skills and ability to maintain accurate records.
• Excellent interpersonal and cross‑department communication.
• Ability to stand and lift up to 50 pounds.
• Flexibility to work overtime as required.

Responsibilities

• Oversee daily operations of the incomplete carton area and maintain an organized workflow.
• Maintain designated locations for cartons awaiting research or replenishment and for return to Packing.
• Prioritize cartons based on wave commitments and deadlines.
• Ensure incomplete cartons are identified, tracked, and routed to correct locations for completion.
• Monitor delays and escalate issues that affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing and update carton statuses.
• Keep aisles clear and staging areas orderly to support safe movement.

Skills

Team Leadership

Warehouse Operations

Problem Solving

Communication

Time Management

Education

High school diploma or equivalent

Tools

Warehouse Management System

RF Devices

Job description

Simon & Schuster is seeking a hands‑on Split Case Order Resolution Lead to manage incomplete cartons, coordinate routing to completion, and ensure timely orders for packing and shipping. The role leads runners, collaborates with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items and prevent backlogs.

The ideal candidate has warehouse operations experience, prior people leadership, strong organization, and familiarity with RF devices and WMS systems.