Carton Flow Lead – Split Case & Order Resolution

Simons; Jackson (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Simon & Schuster is seeking a hands-on Split Case Order Resolution Lead to manage the incomplete carton area and route items for completion before packing. You will lead a team of runners, track orders, and coordinate with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items and prevent backlogs.

The role focuses on ensuring accurate, timely order completion, maintaining organized workflows, and adhering to safety and operational standards across shifts.

Qualifications

• Experience in warehouse or distribution operations, preferably in split case picking, replenishment, packing, or order fulfillment.
• Previous experience leading employees, assigning work, and coordinating daily workflow.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to research order issues, follow through on outstanding work, and recognize when escalation is needed.
• Working knowledge of Warehouse Management Systems and RF devices.
• Basic computer skills and the ability to maintain accurate tracking records and operational reports.
• Effective interpersonal and communication skills, with the ability to work across departments and shifts.
• Strong attention to detail and a commitment to order accuracy and timely completion.

Responsibilities

• Oversee daily operations of the incomplete carton area, maintaining an organized workflow and clear visibility into outstanding orders.
• Establish and maintain designated locations for cartons awaiting research, replenishment, additional picking, or return to Packing.
• Prioritize cartons based on wave commitments, shipping deadlines, time awaiting completion, and direction from operations leadership.
• Ensure incomplete cartons are identified, tracked, and routed to the appropriate Split Case locations for completion.
• Monitor outstanding cartons throughout the shift, follow up on delays, and escalate issues that may affect order completion or shipping schedules.
• Coordinate the return of completed cartons to Packing, ensuring required items have been added and carton status is accurately updated.
• Maintain clear aisles and orderly staging areas to support safe, efficient carton movement.

Skills

Warehouse operations experience

Leadership experience

Organizational skills

Problem resolution

WMS familiarity

Education

High school diploma or equivalent

Tools

Warehouse Management System (WMS)

RF devices

Job description

Simon & Schuster is seeking a hands-on Split Case Order Resolution Lead to manage the incomplete carton area and route items for completion before packing. You will lead a team of runners, track orders, and coordinate with Split Case, Replenishment, Packing, and Inventory Control to resolve missing items and prevent backlogs.

The role focuses on ensuring accurate, timely order completion, maintaining organized workflows, and adhering to safety and operational standards across shifts.