Spine & Pain Care Ops Coordinator (Onsite)

Mass General Brigham; Newton (MA); On-site; USD 55,437,000 - 78,023,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Robust retirement savings program

Generous paid time off

Tuition assistance and professional 개발

And other perks!

Job summary

Mass General Brigham's Newton-Wellesley Hospital seeks an organized administrative/clinical support professional to help run Spine and Pain Management services. You will coordinate appointments, patient navigation, and act as a trusted resource within the practice.

With 3–5 years of office experience and strong Microsoft Office skills, you will handle scheduling, billing forms, scanning, and staff training, contributing to efficient patient care in a fast-paced setting at 159 Wells Avenue.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience required.
• Strong technology skills with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to manage non-routine phone calls and communicate clearly with patients and team members.
• Excellent organization and time management with multi-priority handling.

Responsibilities

• Support smooth and efficient practice operations with administrative and clinical tasks.
• Manage patient visit workflows: scheduling, check-in/check-out, records, and inquiries.
• Assist with billing forms, scanning, and documentation accuracy.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance and training to Office and Practice Assistants.
• Coordinate staff activities with the Supervisor and handle communications as needed.
• Handle phone calls, messages, prior authorizations, provider questions, refills, and test results.

Skills

Office experience

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication

Organization

Patient focus

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Mass General Brigham's Newton-Wellesley Hospital seeks an organized administrative/clinical support professional to help run Spine and Pain Management services. You will coordinate appointments, patient navigation, and act as a trusted resource within the practice.

With 3–5 years of office experience and strong Microsoft Office skills, you will handle scheduling, billing forms, scanning, and staff training, contributing to efficient patient care in a fast-paced setting at 159 Wells Avenue.